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Consumer Information Sessions for the HST Office’s Brokerage System

The Human Service Transportation (HST) Office, MassHealth, and contracted brokers will host consumer information sessions for the Human Service Transportation Office’s (HST) Brokerage System in April 2021. All meetings will be virtual.

Table of Contents

How to Join the Information Sessions

How to Join the Information Sessions
Date and Time Broker and Region How to Join the Information Sessions
April 26, 10am MART - Western MA, Central MA, Metro Boston, Northeastern MA

Zoom link for April 26 meeting

For phone access, dial 646-558-8656 and use Meeting ID 848 2671 7604

Meeting ID: 848 2671 7604 Passcode: 148120

One-tap mobile +16465588656,,84826717604#

April 28, 6pm MART - Western MA, Central MA, Metro Boston, Northeastern MA

Zoom link for April 28 meeting

For phone access, dial 646-558-8656 and use Meeting ID 873 0230 0281

Meeting ID: 873 0230 0281 Passcode: 060271

One-tap mobile +16465588656,,87302300281#

 

Additional Resources

Who is the HST Office?

The HST Office oversees non-emergency medical transportation for MassHealth members as well as transportation for Department of Developmental Services (DDS), Department of Public Health (DPH), Department of Mental Health (DMH), Massachusetts Rehabilitation Commission (MRC), and Massachusetts Commission for the Blind (MCB) programs. MassHealth covers transportation for trips to medical, dental, mental health, or substance use disorder appointments, as well transportation to Day Habilitation programs. The HST Office is part of the Massachusetts Executive Office of Health and Human Services.

What will the meetings discuss?

In 2019, we held public listening sessions and issued several Requests for Information to gather feedback from consumers and stakeholders. In December 2020, we completed a competitive procurement for the HST Brokerage Services and announced contractor selection in January 2021. We now invite consumers, MassHealth members, and other stakeholders to hear how we are implementing improvements in the HST Brokerage System based on what we heard from you in 2019, meet the Brokers, and share your questions and feedback. Broker staff will join HST staff to present upcoming changes and improvements and hear your questions and comments. Comments and suggestions made at the listening session may be used to inform program design going forward.

Who can attend?

The meetings are open to anyone interested in learning about upcoming changes and improvements to the HST Brokerage System. EOHHS consumers, MassHealth members, families, advocates, and others are encouraged to join. We appreciate your help spreading the word to your networks.

When will the meetings be, and how do I attend?

Attend a meeting with the Broker that serves your region. Find your HST broker.

Currently, the HST Office works with six brokers. As of July 1, two Brokers will cover the entire state. If your current Broker is MART, BRTA, CATA, or FRTA, your Broker will be MART. If your current Broker is GATRA or CCRTA, your Broker will be GATRA.

HST and MART

If your current broker is MART, BRTA, CATA, or FRTA - or if you live in Western Mass, Central Mass, Metro Boston, or Northeastern Mass - join HST and MART at one of these four meetings:

  • Monday, April 5, 10am-noon
    • This meeting has already occurred
  • Wednesday, April 7, 6-8pm
    • This meeting has already occurred
  • Monday, April 26, 10am-noon
    • Zoom link for April 26 meeting
    • For phone access, dial 646-558-8656 and use Meeting ID 848 2671 7604
    • Meeting ID: 848 2671 7604 Passcode: 148120
    • One-tap mobile +16465588656,,84826717604#
  • Wednesday, April 28, 6-8pm
    • Zoom link for April 28 meeting
    • For phone access, dial 646-558-8656 and use Meeting ID 873 0230 0281
    • Meeting ID: 873 0230 0281 Passcode: 060271
    • One-tap mobile +16465588656,,87302300281#

Slides for the MART presentations - PDF and PPT

HST and GATRA

If your current broker is GATRA or CCRTA - or if you live in Southeastern Massachusetts, on the Cape, or on one of the Islands - join HST and GATRA at one of these two meetings:

  • Monday, April 12, 10am-noon
    • This meeting has already occurred
  • Wednesday, April 14, 6-8pm
    • This meeting has already occurred

Slides for the GATRA presentations - PDF and PPT

Additional Resources

What accommodations will be provided?

Attendees may connect to the meeting through Zoom or by phone.

Español estará disponible en Zoom. Spanish interpretation will be available for attendees connecting through Zoom.

All meetings will include CART as well as ASL and CDI interpreters. We will be using Zoom webinar, so if you would like to request video access for the purpose of communicating with the ASL or CDI interpreters, please contact us at Chantal.St.Fleur@mass.gov or (617) 348-8471 to request this accommodation. If you do not request it advance, you can also request video access during the meeting through the Chat.

Attendees will be able to access CART captions in two different ways: captions will be available through Zoom, as well as at a remote link: https://www.streamtext.net/player?event=HSTHEARING

Additional reasonable accommodations for people with disabilities are available upon request. To submit a request, please send an e-mail to Chantal.St.Fleur@mass.gov or call Chantal St. Fleur at (617) 348-8471. As part of your request, please include a description of the accommodation you will need and include as much detail as you can. Include the date of the meeting you plan to attend. Please provide your contact information in case we need more information. When possible, please allow at least two weeks (14 days) advance notice. Last minute requests will be accepted but may be impossible to fill.

Additional Resources

Where can I find more information?

If you have questions or would like to submit comments, please contact the HST Office at hstinfo@mass.gov or (617) 847-3427

Contact

Online

Contact HST HSTinfo@state.ma.us

Address

EOHHS Human Service Transportation Office
100 Hancock Street
8th Floor
Quincy, MA 02171
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