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Get general court information through the Trial Court Help Line

The Trial Court has established a Help Line that the public can call to ask general questions about their civil and criminal cases and help them navigate the court system.

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The Trial Court Help Line

If a member of the public can’t reach a Clerk's Office or Register's Office, Help Line staff are available as a backup resource and will be able to look up case information and help callers. The Help Line will be staffed from 8:30 a.m. to 4:30 p.m., Monday through Friday, and can be reached by calling 833-91COURT (912-6878). Representatives from all 7 Trial Court departments and the Massachusetts Probation Service will be available on the Help Line. Users who call the Help Line will be prompted to choose the department they want to reach and will then be connected to a knowledgeable representative.

Individual court email addresses

The Trial Court has also established email addresses for each court. To access the full list of court department emails, please see Court department emails.

Emergency matters

For emergency matters, court users should first call or email their local court Clerk's or Register's Offices. A list of contact numbers for individual courts and offices is available on the Courthouse Locator page

Emergency matters include:

  • Emergency protection and harassment prevention orders
  • Arraignments of new arrests
  • Bail reviews
  • Dangerousness hearings
  • Mental health commitment orders
  • Care and protection orders

For a full list of emergency matters for each court, please see each court’s Standing Orders.

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