Important COVID-19 Coronavirus Response Update from DOR

DOR is actively monitoring the latest developments regarding the COVID-19 coronavirus. Updated: April 2, 2020.

Table of Contents

Overview and Resources

Please be aware that DOR cannot answer any questions about the IRS or the stimulus package. DOR encourages you to visit the IRS website for the most up-to-date information.

Beware of Stimulus Check Scams: As the nation grapples with COVID-19, cybercriminals are on the prowl. Learn how to protect yourself, family, and personal information.

DOR is actively monitoring the latest developments and is following guidance from the Department of Public Health and the federal Centers for Disease Control and Prevention with respect to the coronavirus outbreak. Governor Baker has issued orders that we are following, including the closing of physical workplaces and facilities to non-essential workers, customers and the public from noon on March 24 until noon on May 4.

As a result, all DOR tax (including Estate Tax walk-in service) and child support walk-in centers are closed until further notice. If you need assistance, please visit the DOR and CSE websites.

Updates from Rulings and Regulations

Personal Income Tax deadline extended
Personal income tax returns and payments due April 15, 2020 will now be due July 15, 2020. Detailed guidance is forthcoming.

Press Release from Governor Baker on State Income Tax Filing Deadline Extension
 

Sales and Use Taxes
Due dates for the filing of returns and making payments for sales and use taxes have been changed for some vendors. Review the details of the emergency regulation amendment.

Room Occupancy Excise for operators
Due dates for the filing of returns, and making payments, for room occupancy excise have been changed for some operators. This does not apply to intermediaries. Review the details of the emergency regulation amendment.

Meals Tax and Room Occupancy Excise
Late File and Late Pay Penalties will be waived for meals vendors, operators, and intermediaries that do not qualify for the relief mentioned above under “Room Occupancy Excise for operators.”  See Technical Information Release 20-2 for details.

How to communicate with DOR

You can call the appropriate contact center at the following numbers:

  • Tax questions: (617) 887-6367 or (800) 392-6089 (toll-free in Massachusetts)
     
  • Child support questions: (617) 660-1234 or (800) 332-2733

You can also send CSE a secure email by visiting CSE’s website and clicking on “Login to your Case Manager account” under the Online section.

For urgent municipal finance and regulatory compliance questions, please email the Division of Local Services at COVID19DLS@dor.state.ma.us.

Individuals: If you are not registered with MassTaxConnect yet, choose “Create my username” under Logon and follow the prompts.

Businesses: If you are not registered with MassTaxConnect yet, choose “Register a new taxpayer” under Quick Links and follow the prompts.

Individuals and businesses will find links at the top of the MassTaxConnect homepage for both FAQs and how-to videos about MassTaxConnect.

Please do not communicate with us on paper until further notice. The small number of essential staff currently in the office may not have the chance to open correspondence for some time.

If you are making payments, please consider making them electronically through MassTaxConnect, rather than on a paper check. Please check back for new deadlines for payments.

Refunds

We highly recommend that taxpayers who are owed a refund file as soon as possible. Taxpayers should file electronically and request direct deposit for the quickest way to get a refund.

Online transactions

We apologize for any inconvenience. Please use the online self-service options.  

DOR recognizes that our customers may need assistance with various tax, child support, and municipal obligations due to the impact of the coronavirus. We are here to help and taxpayers are advised of the following support tools and measures during this public health emergency:

  • In many instances, taxpayers automatically receive at least six extra months to file their tax returns, as long as they satisfy certain tax payment requirements.  See AP 604: Extensions of Time to File Tax Returns.
     
  • DOR may also waive penalties under certain circumstances if a taxpayer is late in paying their tax obligation and will work with impacted taxpayers to waive such penalties.  See AP 633:  Guidelines for the Waiver and Abatement of Penalties.
     
  • In the event mail service is delayed, you can ensure that returns, payments and refunds are received if you elect to submit them or receive them by electronic means.
     
  • The Probate Court is closed. The Child Support team is continuing to work with the Probate Court to develop a plan to handle child support cases.
     
  • Get important updates from DOR as they happen. Just sign up with your email.

Division of Local Services

Telephone services have been temporarily suspended. Local officials and those working on behalf of municipalities should consult with your local counsel for legal advice.

For urgent municipal finance and regulatory compliance questions, please email us at COVID19DLS@dor.state.ma.us. Before submitting questions, please check the DLS website and review our DLS Alerts notifications for the most up-to-date information.

Child Support Enforcement

As a result of the COVID-19 coronavirus emergency, all child support in-person offices are closed until further notice. If you need child support assistance, you can: 

  •  Call CSE with questions at (617) 660-1234 or (800) 332-2733. 
  • You can send us a secure email, see specific information about your case, or update your information by visiting CSE’s website and clicking on “Login to your Case Manager account” under the Online section.  (If you don’t already have an account, you will be able to create one.)
  • Please update your email address email address and phone number(s) if they are not current to help us reach you quicker.
     
  •  Contact CSE by sending an email with a general question. To send us an email, click on the “Email us” link in the Contact Us section.
  • Call our Interactive Voice Response Phone System at 1-800-332-2733 and follow the prompts to get automated information that is available 24/7. 
     
  •  Visit CSE’s website
Frequently Asked Questions

Will I still get my child support payments?  Yes. Child support payments are still being processed. There may be some delay if you are still receiving paper checks by mail.  We recommend that you sign up for direct deposit or a debit card whenever possible. You can do this by calling (617) 660-1234 or (800) 332-2733 or online using the Case Manager

What if my financial situation changed and I am unable to afford my child support?  Contact us by phone at (617) 660-1234 or (800) 332-2733 or email. To email us, please click on the “Email us” link in the Contact Us section. We will work together with you to find the best solution for your situation. 

What if I had a court hearing scheduled?  If DOR scheduled your case for a court hearing, it will be rescheduled. We are working with the Probate and Family Court to develop a plan for cases that have to be rescheduled. 

How can I apply for services?  Go to our website for information on how to apply online or by mail.  

How can I make a payment? Go to our website for information on how to make payments by mail, online or over the phone. 

Federal Stimulus Payments
  • We do not yet have any information about when or how the federal stimulus payments will be distributed.
  • We do not have confirmation that the stimulus payments would be subject to intercept for past-due child support.
  • We are awaiting information and guidance from the federal child support agency, the Office of Child Support Enforcement (OCSE).  OCSE is reviewing the provisions of the new law.
  • When we know more, we will post information on our website – http://mass.gov/cse.

For the latest CSE and COVID-19 updates, please visit CSE’s website. Daily Alerts and Notices will be highlighted at the top of the page.

 

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