Massachusetts COVID-19 unemployment information

Stay informed on the latest related to Department of Unemployment Assistance (DUA) and COVID-19.

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Apply for benefits online

Due to the volume DUA is experiencing at this time the fastest way to process a claim is online, which remains fully operational.

To further mitigate the spread of COVID-19 all in-person services are currently unavailable at all Career Centers and unemployment walk-in centers across Massachusetts. However, those individuals requiring additional services may head here. This contact form should be used primarily by those with disabilities, special needs, and language barriers.

In addition to staffing up the remote call center capabilities, the DUA contact center will likely be extending hours and including weekends in the near future. 

Thank you for your continued patience in this effort and please check back at for updates.


Additional Resources

Important employer and employee information related to COVID-19

The Executive Office of Labor and Workforce Development (EOLWD) and the Department of Unemployment Assistance (DUA), in coordination with the U.S. Department of Labor (USDOL), continue to take actions to assist workers and employers related to COVID-19. 

Claimants are urged to file unemployment claims online.

For unemployment claims: 

  • All requirements regarding attending seminars at the MassHire career centers have been suspended. 
  • Deadlines missed by employers and claimants due to effects of COVID-19 may be excused under DUA’s good cause provision. 
  • Employers whose businesses are severely impacted by COVID-19 can request extensions for filing and paying unemployment contributions. 
  • “Worksearch” requirements will be interpreted to appropriately permit claimants affected by COVID-19 to collect benefits. 
  • All appeal hearings will be held by telephone only. 

DUA may pay unemployment benefits if a worker is quarantined due to an order by a civil authority or medical professional, or leaves employment due to reasonable risk of exposure or infection or to care for a family member. The worker need not provide medical documentation and need only be available for work when and as able. 

To assist individuals who cannot work due to the impact of COVID-19, the Baker-Polito administration filed emergency legislation that will allow new claims to be paid more quickly by waiving the 1-week waiting period for unemployment benefits. This means that DUA would be authorized to pay benefits without delay to persons who become unemployed because of lay-offs or business shutdowns taken in response to the virus, because of quarantine orders or directives or illness that prevents them from leaving their homes, or because they must care for a sick or quarantined family member.

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Temporary workplace shutdowns

EOLWD and DUA also filed emergency regulations that allow people impacted by COVID-19 to collect unemployment benefits if their workplace is shut down and expects to reopen. This applies to all employees (full and part time) who are impacted by such shutdowns. Claimants are urged to file unemployment claims online.

The following conditions apply to temporary shutdowns: 

  • Workers must remain in contact with their employers during the shutdown. 

  • Workers must be available for any work their employer may have for them that they are able to do. 

  • An employer may request to extend the period of the covered shutdown to 8 weeks, and workers will remain eligible for the longer period under the same conditions described above. 

  • If necessary, DUA may extend these time periods for workers and employers. 

Employers who have been paying into the system for themselves (are receiving a W-2) are able to apply as well. 

Self-employed individuals and contract employees

Through the CARES Act's Pandemic Unemployment Assistance (PUA) Program, eligibility for unemployment benefits is extended to individuals who are:

  • self-employed, including gig workers, freelancers, and independent contractors;
  • seeking part-time employment;
  • have an insufficient work history to qualify for benefits;
  • have exhausted all rights to regular or extended benefits under state or federal law or to Pandemic Emergency Unemployment Compensation (PEUC);
  • have been laid off from churches and religious institutions and are not eligible for benefits under state law;
  • or otherwise would not qualify for regular or extended benefits or Pandemic Emergency Unemployment Compensation (PEUC).

Please visit our page on Pandemic Unemployment Assistance for more information on eligibility and how to apply. 

Spanish resources can be found on our Spanish Pandemic Unemployment Assistance page and further translated resources can be found here.

Workers' compensation

If a person contracts the virus for any work-related reason, that person could be eligible for workers’ compensation. If you qualify, you can receive payments to partially replace your paycheck and for medical care related to your injury. Learn more about workers' compensation.

In most cases, a claimant is not eligible for both unemployment benefits and workers’ compensation. 

Information about the Workshare Program

WorkShare is a program that offers a smart alternative to layoffs. Employees work reduced hours while collecting unemployment benefits to supplement their lower wages.

Additional Resources


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Date published: March 17, 2020