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MassHealth Provider Training and Refreshers - Important Information

This is part of the MassHealth Provider Handbook.

Below is a listing of information for MassHealth Network Providers. Please note that some are specific to certain provider types. Please see the Types of MassHealth Providers Section for more information on types of MH providers.

Table of Contents

Massachusetts Behavioral Health Partnership (MBHP)

MassHealth LTSS Provider Service Center (LTSS providers)

MassHealth’s Long-Term Services and Supports (LTSS) program
MassHealth LTSS Provider Portal – www.masshealthltss.com
Call LTSS Provider Service Center at (844) 368-5184
Email: support@masshealthltss.com
Mail: MassHealth LTSS, PO Box 159108, Boston, MA 02215
Fax: (888) 832-3006

DentaQuest Customer Service

For assistance, please contact DentaQuest customer service at (800) 207-5019 between the hours of 8 a.m. to 6 p.m., Monday through Friday.

Additionally, you can reach us via the MassHealth website at www.masshealth-dental.net, the MassHealth Dental Provider Web Portal and via mail at 465 Medford Street, P.O. Box 9708, Boston, MA 02114-9708.

MassHealth Customer Service (non-dental, non-LTSS, and non-pharmacy)

Mail: MassHealth Customer Service, PO Box 278 Quincy, MA, 02171-0005
Phone: (800) 495-0086

Electronic Data Interchange Unit (EDI)

Pharmacy (non-HSN)

MassHealth Pharmacy Technical Help Desk:
Phone: (866) 246-8503 (available 24/7)
Pharmacy Facts: www.mass.gov/lists/masshealth-pharmacy-facts

Health Safety Net (HSN)

Pharmacies with questions involving Health Safety Net members should contact the HSN Help Desk: (800) 609-7232 (Hours: Monday–Friday, excluding holidays, 8 a.m.–4 p.m.)

Pharmacies with HSN Payment Remittance Advice inquiries:
Phone: (800) 609–7232

Pharmacy Prior Authorization
of Massachusetts Medical School

Phone: (800) 745-7318
Fax: (877) 208-7428

Drug Utilization Review (DUR) Program

Commonwealth Medicine
University of Massachusetts Medical School
P.O. Box 2586, Worcester, MA 01613-2586

Non-Pharmacy Prior Authorization (non-LTSS)

Prior authorization requests for non-pharmacy services
Attn: Prior Authorization
100 Hancock Street, 6th Floor, Quincy, MA 02171 Phone: (800) 862-8341

Additional Appropriate Phone Numbers

Helpful Links

Date published: July 29, 2022
Last updated: June 29, 2023

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