MassHealth Provider Training and Refreshers - Important Information

This is part of the MassHealth Provider Handbook.

Below is a listing of information for MassHealth Network Providers. Please note that some are specific to certain provider types. Please see the Types of MassHealth Providers Section for more information on types of MH providers.

Massachusetts Behavioral Health Partnership (MBHP)

www.masspartnership.com
Phone: [phone]

MassHealth LTSS Provider Service Center (LTSS providers)

MassHealth’s Long-Term Services and Supports (LTSS) program
MassHealth LTSS Provider Portal – www.masshealthltss.com
Call LTSS Provider Service Center at [phone]
Email: [e-mail]
Mail: MassHealth LTSS, PO Box 159108, Boston, MA 02215
Fax: [phone]

DentaQuest Customer Service

For assistance, please contact DentaQuest customer service at [phone] between the hours of 8 a.m. to 6 p.m., Monday through Friday.

Additionally, you can reach us via the MassHealth website at www.masshealth-dental.net, the MassHealth Dental Provider Web Portal and via mail at 465 Medford Street, P.O. Box 9708, Boston, MA 02114-9708.

MassHealth Customer Service (non-dental, non-LTSS, and non-pharmacy)

Mail: MassHealth Customer Service, PO Box 278 Quincy, MA, 02171-0005
Email: [e-mail]
Phone: [phone]
 

Electronic Data Interchange Unit (EDI)

Email: [e-mail]
Phone: [phone]

Pharmacy (non-HSN)

MassHealth Pharmacy Technical Help Desk:
Phone: [phone] (available 24/7)
Pharmacy Facts: www.mass.gov/lists/masshealth-pharmacy-facts

Health Safety Net (HSN)

Pharmacies with questions involving Health Safety Net members should contact the HSN Help Desk: [phone] (Hours: Monday–Friday, excluding holidays, 8 a.m.–4 p.m.)

Pharmacies with HSN Payment Remittance Advice inquiries:
Phone: [phone]

Pharmacy Prior Authorization
University of Massachusetts Medical School
Phone: [phone]
Fax: [phone]

Drug Utilization Review (DUR) Program

Commonwealth Medicine
University of Massachusetts Medical School
P.O. Box 2586, Worcester, MA 01613-2586

Non-Pharmacy Prior Authorization (non-LTSS)

Prior authorization requests for non-pharmacy services
MassHealth
Attn: Prior Authorization
100 Hancock Street, 6th Floor, Quincy, MA 02171 Phone: [phone]

Additional Appropriate Phone Numbers

Attorney General’s Medicaid Fraud tip line
Phone: [phone]
Fax: [phone]

VendorWeb
Phone: [phone]
Fax: [phone]

Helpful Links

Provider Online Service Center (POSC)

Provider Directory

Date published:	July 29, 2022
Last updated:	June 29, 2023