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MassTaxConnect Upgrade

On January 19, Version 12 of MassTaxConnect will be launched to provide taxpayers faster navigation and easier access to accounts.

Page updated: November 25, 2020.

Table of Contents

Upgrade Features

A few features of the upgrade include:

  • Modern design based on user navigation
  • Simple customization options
  • Action steps are easier to find and follow
  • Quicker access to account information
  • Can be used on most devices
  • New chatbot feature in 2021
  • Improved accessibility for people with disabilities.

Frequently Asked Questions


Will my username and password change?

No. You will continue to use your current username and password.

 

Will MassTaxConnect be shut down during the conversion?

Yes. During the upgrade, MassTaxConnect will be unavailable from 5:00 p.m. on Friday, January 15, 2021, to 6:00 a.m. on Tuesday, January 19, 2021. Plan accordingly for any payments and returns that are due, including estimated and trustee tax payments.

 

Will the video tutorials reflect the changes of the upgrade?

Yes. The video tutorials will be updated on January 19 to reflect the changes. Check back then for the new videos.

 

Will all transactions made before the conversion be reflected after the update is complete?

Yes. It will be seamless. All information entered into MassTaxConnect prior to the upgrade will be saved and available after the upgrade.

 

Will I have to set up access to my clients again?

No. All client information will be available after the upgrade. 

 

If I file my monthly returns and make payments on the 15th before the shutdown, will they be reflected?

Yes. All information entered into MassTaxConnect prior to the conversion will be reflected after the upgrade is complete.

 

Are there improvements to the authentication process?

Yes. The upgrade allows us to issue texts faster. You will also have the option to choose an authenticator application.

 

Will there be an online transcript available for Form 1 and NRPY filings?

Yes.

Sneak Preview of the Upgrade

As you can see in the image below, MassTaxConnect will have a clean, modern look. The screens will be what you’re used to, but you’ll notice less clutter, more options, and easier navigation. Check out the Sneak Peek Video.

New MassTaxConnect home page screenshot.

Contact

Phone

Tax Department (617) 887-6367
Toll-free in Massachusetts (800) 392-6089

9 a.m.–4 p.m., Monday through Friday

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