Last year, the Chapter 30B Team responded to more than 1,400 phone calls and emails about applying Chapter 30B, drafting clear rules for awarding contracts under Chapter 30B and other related issues. Hotline staff members are available Monday through Friday, from 8:30 a.m. to 4:30 p.m., by telephone at (617) 722-8838 or by email at 30BHotline@mass.gov.
The goal of the Hotline is to provide prompt and accurate Chapter 30B-related procurement information. The Hotline is often the first call that state and municipal employees make for any procurement-related issue. Consequently, nearly one-third of the calls and emails we receive involve non-Chapter 30B matters. Because Hotline staff can only answer procurement questions involving Chapter 30B, we want to make sure that everyone receives accurate information from the agency best suited to provide it. This is a list of agencies that can help with non-Chapter 30B procurement and related topics.