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Standard Remote Access v. CJIS Approved Remote Access

EOTSS provides 2 methods for Commonwealth employees, contractors, vendors and business partners to connect to the Commonwealth network: Standard Remote Access and CJIS Approved Remote Access.

Table of Contents

Standard Remote Access

The VPN Client is desktop software that secures traffic between a remote computer and Commonwealth IT resources.  All data is encrypted, and Multi-Factor Authentication is used to securely authenticate and identify users.

CJIS Approved Remote Access

For Criminal Justice, Law Enforcement and Public Safety Agencies that are required to meet FBI CJIS Security standards, EOTSS offers a Windows-based and Apple iOS-based client for connectivity to access CJIS data and systems.  All data is encrypted, and a PKI (public key infrastructure) certificate is used to ensure unique identity of the user.

Contact

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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