Massachusetts Department of Unemployment Assistance

Verify Your Identity with ID.me

Get Started:

By verifying with ID.me using the link provided, you consent to the sharing of your personal information collected during the verification process with Massachusetts EOLWD.

Verify Your Identity Online

Massachusetts Department of Unemployment Assistance (DUA) has partnered with ID.me to perform a quick, secure online identity verification service. Even If DUA has already verified your identity using another method, you are still required to have your identity verified through ID.me.

ID.me's online identity verification service is available 24 hours per day, 7 days a week. This step-by-step guide walks you through completing your verification.

If you run into any difficulties along the way, ID.me offers video chats with trained and certified staff members to help you quickly and easily verify your identity. View the video chat step-by-step guide on how to verify on a video call.

4 Easy Steps

(1) Click "Verify with ID.me"
(2) Create an ID.me Account
(3) Secure your Account
(4) Verify your Identity

Get the Step by Step Guide

This site is for Massachusetts Unemployment claimants with an identity verification issue holding up their claim for benefits. Complete the ID.me verification process to resolve the identity verification issue on your account.

Who is ID.me?

ID.me is a trusted technology partner of DUA helping to keep your personal information safe. They are a federally certified identity verification provider who specializes in digital identity protection to help us make sure you’re you – and not someone pretending to be you.

I’ve Verified My Identity – What’s Next?

ID.me will notify DUA once your identity has been verified. DUA will approve the pending identity verification issue. Please note, this process may take up to 5 business days to complete from the point ID.me successfully verifies your identity. DUA claim representatives are unable to access your ID.me account, help you with the ID.me verification process, or tell you where you are in the process. If you have additional questions about ID.me or need further guidance, visit help.id.me.

Continue to submit your weekly certification reports while ID.me is verifying your identity. Note that approval of the identity verification issue will not release payment if there are other pending issues holding pay on your claim.

Please click here for additional information regarding ID.me verification.

Click here for additional DUA initial claim instructions.

By verifying with ID.me using the link provided, you consent to the sharing of your personal information collected during the verification process with Massachusetts EOLWD.