This page, Unemployment Extended Benefits (EB), is part of
This page, Unemployment Extended Benefits (EB), is offered by

Unemployment Extended Benefits (EB)

The Commonwealth of Massachusetts’ unemployment rate has triggered federal Extended Benefits (EB). This is a federal extension of 7 weeks for all Pandemic Unemployment Assistance (PUA) claimants, and up to 13 weeks for certain eligible regular unemployment (UI) claimants.

Table of Contents

PUA claimants

Pandemic Unemployment Assistance (PUA) is extended for an additional 7 weeks for all claimants. PUA now has a maximum duration of 46 weeks instead of 39 weeks.

PUA claimants do not need to do anything to receive the additional 7 weeks. Claimants will receive a notice through the PUA system that their benefits have been extended.

UI claimants

Eligible claimants will be presented with an application for Extended Benefits (EB) through their UI Online account.

To be eligible for EB, UI claimants must have:

  • Exhausted all rights to regular UI (Unemployment Insurance) under Massachusetts law
  • No rights to regular UI with respect to any UI law of another state or Canada
  • Exhausted Pandemic Emergency Unemployment Compensation (PEUC)
  • Wages in the base period (with respect to the regular UI claim that was exhausted) that includes 1 of the following:
    1. 20 weeks of full-time covered employment
    2. Wages higher than 40 times your most recent weekly benefit amount or
    3. Total wages in the base period equal to or greater than 1.5 times the highest quarter
  • No disqualifications that would prevent you from being eligible for EB and
  • Regular UI benefit year ended on or after May 9, 2020

Frequently asked questions (FAQs)

How will I know if I am eligible for Extended Benefits? 

Eligible UI claimants who meet the criteria will receive notice in their UI Online account informing them that they can apply for EB. PUA claimants are automatically eligible.

How many weeks of Extended Benefits am I eligible for?

Eligible PUA claimants will receive an additional 7 weeks of benefits. Eligible UI claimants may receive 13 additional weeks of benefits.

Will my weekly benefit rate change?

If you are a PUA claimant, your benefit rate will not change.

If you are a UI claimant, your EB benefits will be recalculated, and may result in a different weekly benefit rate.

Contact

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

Online

To access PUA application online: Log in as a claimant 
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