This page, Unemployment Extended Benefits (EB), is part of
This page, Unemployment Extended Benefits (EB), is offered by

Unemployment Extended Benefits (EB)

The Commonwealth of Massachusetts’ unemployment rate has triggered federal Extended Benefits (EB). Federal Unemployment Extended Benefits (EB) are now available for up to 13 weeks for certain eligible regular unemployment claimants.

Table of Contents

UI claimants

Eligible claimants will be presented with an application for Extended Benefits (EB) through their UI Online account.

To be eligible for EB, UI claimants must have:

  • Exhausted all rights to regular UI (Unemployment Insurance) under Massachusetts law
  • No rights to regular UI with respect to any UI law of another state or Canada
  • Exhausted Pandemic Emergency Unemployment Compensation (PEUC)
  • Wages in the base period (with respect to the regular UI claim that was exhausted) that includes 1 of the following:
    1. 20 weeks of full-time covered employment
    2. Wages higher than 40 times your most recent weekly benefit amount or
    3. Total wages in the base period equal to or greater than 1.5 times the highest quarter
  • No disqualifications that would prevent you from being eligible for EB and
  • Regular UI benefit year ended on or after May 9, 2020

Frequently asked questions (FAQs)

How will I know if I am eligible for Extended Benefits? 

Eligible UI claimants who meet the criteria will receive notice in their UI Online account informing them that they can apply for EB.

How many weeks of Extended Benefits am I eligible for?

Eligible UI claimants may receive 13 additional weeks of benefits.

Will my weekly benefit rate change?

If you are a UI claimant, your EB benefits will be recalculated, and may result in a different weekly benefit rate.

Why is EB 13 weeks now when it increased to 20 weeks in 2020?

EB is tied to the rate of unemployment in the state. Massachusetts enacted legislation allowing for up to an additional 7 weeks of EB benefits during a High Employment Periods (HUP EB). The unemployment rate has dropped below the percentage specified, so the additional weeks end as of 2/20/2021.

What if I received more than 13 weeks of EB prior to 2/20/2021?

If you receive more than 13 weeks of EB prior to 2/20/2021, you do not have to repay those benefits, but any weeks exceeding the 13-week entitlement will not be paid after that date.

How will I know how many weeks of EB I have left after 2/20/2021?

If you received a determination stating that you had 20 weeks of EB, and you have not collected 13 weeks, your entitlement to extended benefits will be reduced by 7 weeks. You may still collect any weeks you have remaining until you have reached 13 weeks of EB. You will receive a determination showing the remaining number of weeks, and you can also view this information on your UI online account.

What happens if I exhaust EB?

If you exhaust your weeks of EB, you may be eligible for additional weeks of PEUC 1.1 or for a new benefit year depending on which program has a benefit rate that is higher. 

Contact

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

Online

To access PUA application online: Log in as a claimant 
Feedback