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Information for Call Centers

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View State 911 Department Approved Courses 
View upcoming PSAP training courses 
These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.
Information for Emergency Medical Dispatch (EMD) 
Below are several resources for EMD services, including applications, listings, vendor information, and compliance forms.
State 911 Department grant reimbursement  
560 CMR 2.00 Standards for Enhanced 9-1-1 
Wireless 9-1-1 Call Handling Protocol 
State 911 Department Annual Report for CY 2016 and 2017 Three-Year Grant Expenditures FY15-17 
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