Skip to main content

Search terms

State Organizations
State Organizations
The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Log In to...
Log In to...
Top-requested sites to log in to services provided by the state

Virtual Gateway

Unemployment Online

Child Support Enforcement

Main navigation

Search terms

State Organizations
State Organizations
The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Log In to...
Log In to...
Top-requested sites to log in to services provided by the state

Virtual Gateway

Unemployment Online

Child Support Enforcement

offered by

Department of Unemployment Assistance

related to

Unemployment Insurance (UI) for Employers

Employer UI Online User Guide

Skip table of contents

Table of Contents

Table of Contents

Complete Employer User Guide

Open PDF file, 7.34 MB, for Employer UI Online User Guide (PDF 7.34 MB)

UI Online Quick Start

Open PDF file, 19.75 KB, for QUEST Employer User Guide: How to Start With QUEST (PDF 19.75 KB)

Open PDF file, 39.02 KB, for QUEST Employer User Guide: QUEST Requirements (PDF 39.02 KB)

Open PDF file, 18 KB, for QUEST Employer User Guide: System Overview (PDF 18 KB)

Open PDF file, 137.53 KB, for QUEST Employer User Guide: Accessing QUEST (First Time and Regular Login/Logout) (PDF 137.53 KB)

Open PDF file, 118.12 KB, for QUEST Employer User Guide: Navigation and Software Tips (PDF 118.12 KB)

Open PDF file, 90.15 KB, for QUEST Employer User Guide: Changing/Resetting a Password (PDF 90.15 KB)

Employer Registration

Open PDF file, 1.31 MB, for QUEST Employer User Guide: Employer Registration (PDF 1.31 MB)

Account Activation

Open PDF file, 399.25 KB, for QUEST Employer User Guide: Account Activation (PDF 399.25 KB)

Account Maintenance

Open PDF file, 99.95 KB, for QUEST Employer User Guide: About Account Maintenance, and Navigating to Account Maintenance (PDF 99.95 KB)

Open PDF file, 126.52 KB, for QUEST Employer User Guide: View Employer Account Profile (PDF 126.52 KB)

Open PDF file, 206.24 KB, for QUEST Employer User Guide: Address Information and Correspondence Preference (PDF 206.24 KB)

Open PDF file, 106 KB, for QUEST Employer User Guide: Maintain Employer Name (PDF 106 KB)

Open PDF file, 194.94 KB, for QUEST Employer User Guide: Maintain Owners/Officers (PDF 194.94 KB)

Open PDF file, 316.71 KB, for QUEST Employer User Guide: Maintain Employer Reporting Units (PDF 316.71 KB)

Open PDF file, 49.44 KB, for QUEST Employer User Guide: Change Method of Payment (Reimbursable or Contributory) (PDF 49.44 KB)

Open PDF file, 335.78 KB, for QUEST Employer User Guide: TPA Authorization (PDF 335.78 KB)

Open PDF file, 71.74 KB, for QUEST Employer User Guide: View Rate Notice (PDF 71.74 KB)

Open PDF file, 141.6 KB, for QUEST Employer User Guide: Voluntary Contribution (PDF 141.6 KB)

Open PDF file, 196.72 KB, for QUEST Employer User Guide: Provide Information on the Purchase or Sale of a Business (PDF 196.72 KB)

Open PDF file, 101.06 KB, for QUEST Employer User Guide: Employer Appeals (PDF 101.06 KB)

Open PDF file, 147.07 KB, for QUEST Employer User Guide: Suspend Employer Account (PDF 147.07 KB)

Open PDF file, 108.96 KB, for QUEST Employer User Guide: Revive Employer Account (PDF 108.96 KB)

Benefit Charge Activities

Open PDF file, 212.05 KB, for QUEST Employer User Guide: Benefit Charge Activities (PDF 212.05 KB)

Employment and Wage Detail Reporting

Open PDF file, 109.69 KB, for QUEST Employer User Guide: About Employment and Wage Detail Reporting, Navigating to Submit Employment and Wage Detail (PDF 109.69 KB)

Open PDF file, 593.31 KB, for QUEST Employer User Guide: Submit Employment and Wage Detail (PDF 593.31 KB)

Open PDF file, 63.46 KB, for QUEST Employer User Guide: View Employment and Wage Detail History (PDF 63.46 KB)

Open PDF file, 29.27 KB, for QUEST Employer User Guide: View Employment and Wage Detail Calculation History (PDF 29.27 KB)

Open PDF file, 32.44 KB, for QUEST Employer User Guide: View Submission History (PDF 32.44 KB)

Open PDF file, 360.41 KB, for QUEST Employer User Guide: Adjustments (PDF 360.41 KB)

Open PDF file, 285.72 KB, for QUEST Employer User Guide: Submit Employment and Wage Detail For Quarters Prior to 2010 (PDF 285.72 KB)

Payment Information

Open PDF file, 189.38 KB, for QUEST Employer User Guide: Payment Account Summary (PDF 189.38 KB)

Open PDF file, 135.74 KB, for QUEST Employer User Guide: Making a Payment (PDF 135.74 KB)

Open PDF file, 61.34 KB, for QUEST Employer User Guide: About Deferrals (PDF 61.34 KB)

Open PDF file, 98.18 KB, for QUEST Employer User Guide: Search Payments (PDF 98.18 KB)

Open PDF file, 66.26 KB, for QUEST Employer User Guide: Cancel Payment (PDF 66.26 KB)

Open PDF file, 58.3 KB, for QUEST Employer User Guide: Request For 940 Certification (PDF 58.3 KB)

Open PDF file, 159.83 KB, for QUEST Employer User Guide: Request or View Payment Plan (PDF 159.83 KB)

User Maintenance

Open PDF file, 679.42 KB, for QUEST Employer User Guide: User Maintenance (PDF 679.42 KB)

Correspondence

Open PDF file, 89.96 KB, for QUEST Employer User Guide: Correspondence (PDF 89.96 KB)

Workflow

Open PDF file, 85.62 KB, for QUEST Employer User Guide: Workflow (PDF 85.62 KB)

Abbreviations

Open PDF file, 10.22 KB, for QUEST Employer User Guide: Abbreviations (PDF 10.22 KB)

Addendum

Open PDF file, 79 KB, for QUEST Employer User Guide Addendum A: Hours Worked Guideline (PDF 79 KB)

Open PDF file, 1.6 MB, for QUEST Employer User Guide Addendum B: Employment And Wage Data Submission Guidelines And Information (PDF 1.6 MB)

Open PDF file, 134.12 KB, for QUEST Employer User Guide Addendum C: ICESA File Format Specifications (PDF 134.12 KB)

Open PDF file, 149.52 KB, for QUEST Employer User Guide Addendum D: EFW2 File Format Specifications (PDF 149.52 KB)

Open PDF file, 85.55 KB, for QUEST Employer User Guide Addendum E: Delimited File Format Specifications (PDF 85.55 KB)

Open PDF file, 68.72 KB, for QUEST Employer User Guide Addendum F: Wage Detail File Upload Troubleshooting (PDF 68.72 KB)

Open PDF file, 83.34 KB, for QUEST Employer User Guide Addendum G: List of Errors During Employment and Wage Detail Upload (PDF 83.34 KB)

Open PDF file, 52.44 KB, for QUEST Employer User Guide Addendum H: ACH Credit Application (PDF 52.44 KB)

Open PDF file, 716.09 KB, for QUEST Employer User Guide Addendum G: Guide to New Services (PDF 716.09 KB)

Feedback

Did you find what you were looking for on this webpage? *

Yes

No

Do you have anything else to tell us? Please tell us what you were looking for. *

We will use this information to improve the site.

Text Area

Text Area

Do not include sensitive information, such as Social Security or bank account numbers.

Your feedback will not receive a response. Why?

This form only gathers feedback about the website.

Thanks, your message has been sent to Department of Unemployment Assistance!

Would you like to provide additional feedback to help improve Mass.gov?

Feedback

Tell us more about your experience

How much do you agree with the following statements?

This page is helpful.

1 2 3 4 5

This page is easy to use.

1 2 3 4 5

I am confident that I will find the information that I need.

1 2 3 4 5

What did you come here to do today? Text Area

Are you using Mass.gov for professional or personal reasons?

Personal

Professional

What other feedback do you have about Mass.gov? (Optional) Text Area

If we have additional questions about your feedback, can we contact you? If so, enter your email address below. (Optional) Email

Thanks, your survey has been submitted to the Mass.gov team!

If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site.

Join user panel

Follow Mass.gov on Facebook
Follow Mass.gov on Twitter
Follow Mass.gov on LinkedIn
Follow Mass.gov on Youtube
Follow Mass.gov on Instagram

© 2019 Commonwealth of Massachusetts.

Mass.gov® is a registered service mark of the Commonwealth of Massachusetts.

Mass.gov Privacy Policy

Footer Primary Links

Living
Working
Learning
Visiting & Exploring
Your Government

Footer Secondary Links

Site Policies
Public Records Requests