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offered by
Department of Unemployment Assistance
related to
Unemployment Insurance (UI) for Employers

Employer UI Online User Guide

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Table of Contents

Complete Employer User Guide

Employer UI Online User Guide (PDF 7.34 MB)

UI Online Quick Start

QUEST Employer User Guide: How to Start With QUEST (PDF 19.75 KB)
QUEST Employer User Guide: QUEST Requirements (PDF 39.02 KB)
QUEST Employer User Guide: System Overview (PDF 18 KB)
QUEST Employer User Guide: Accessing QUEST (First Time and Regular Login/Logout) (PDF 137.53 KB)
QUEST Employer User Guide: Navigation and Software Tips (PDF 118.12 KB)
DUA Employer Password Reset Guide (PDF 486.11 KB)

Employer Registration

QUEST Employer User Guide: Employer Registration (PDF 1.31 MB)

Account Activation

QUEST Employer User Guide: Account Activation (PDF 399.25 KB)

Account Maintenance

QUEST Employer User Guide: About Account Maintenance, and Navigating to Account Maintenance (PDF 99.95 KB)
QUEST Employer User Guide: View Employer Account Profile (PDF 126.52 KB)
QUEST Employer User Guide: Address Information and Correspondence Preference (PDF 206.24 KB)
QUEST Employer User Guide: Maintain Employer Name (PDF 106 KB)
QUEST Employer User Guide: Maintain Owners/Officers (PDF 194.94 KB)
QUEST Employer User Guide: Maintain Employer Reporting Units (PDF 316.71 KB)
QUEST Employer User Guide: Change Method of Payment (Reimbursable or Contributory) (PDF 49.44 KB)
QUEST Employer User Guide: TPA Authorization (PDF 335.78 KB)
QUEST Employer User Guide: View Rate Notice (PDF 71.74 KB)
QUEST Employer User Guide: Voluntary Contribution (PDF 141.6 KB)
QUEST Employer User Guide: Provide Information on the Purchase or Sale of a Business (PDF 196.72 KB)
QUEST Employer User Guide: Employer Appeals (PDF 101.06 KB)
QUEST Employer User Guide: Suspend Employer Account (PDF 147.07 KB)
QUEST Employer User Guide: Revive Employer Account (PDF 108.96 KB)

Benefit Charge Activities

QUEST Employer User Guide: Benefit Charge Activities (PDF 212.05 KB)

Employment and Wage Detail Reporting

QUEST Employer User Guide: About Employment and Wage Detail Reporting, Navigating to Submit Employment and Wage Detail (PDF 109.69 KB)
QUEST Employer User Guide: Submit Employment and Wage Detail (PDF 593.31 KB)
QUEST Employer User Guide: View Employment and Wage Detail History (PDF 63.46 KB)
QUEST Employer User Guide: View Employment and Wage Detail Calculation History (PDF 29.27 KB)
QUEST Employer User Guide: View Submission History (PDF 32.44 KB)
QUEST Employer User Guide: Adjustments (PDF 360.41 KB)
QUEST Employer User Guide: Submit Employment and Wage Detail For Quarters Prior to 2010 (PDF 285.72 KB)

Payment Information

QUEST Employer User Guide: Payment Account Summary (PDF 189.38 KB)
QUEST Employer User Guide: Making a Payment (PDF 135.74 KB)
QUEST Employer User Guide: About Deferrals (PDF 61.34 KB)
QUEST Employer User Guide: Search Payments (PDF 98.18 KB)
QUEST Employer User Guide: Cancel Payment (PDF 66.26 KB)
QUEST Employer User Guide: Request For 940 Certification (PDF 58.3 KB)
QUEST Employer User Guide: Request or View Payment Plan (PDF 159.83 KB)

User Maintenance

QUEST Employer User Guide: User Maintenance (PDF 679.42 KB)

Correspondence

QUEST Employer User Guide: Correspondence (PDF 89.96 KB)

Workflow

QUEST Employer User Guide: Workflow (PDF 85.62 KB)

Abbreviations

QUEST Employer User Guide: Abbreviations (PDF 10.22 KB)

Addendum

QUEST Employer User Guide Addendum A: Hours Worked Guideline (PDF 79 KB)
QUEST Employer User Guide Addendum B: Employment And Wage Data Submission Guidelines And Information (PDF 1.6 MB)
QUEST Employer User Guide Addendum C: ICESA File Format Specifications (PDF 134.12 KB)
QUEST Employer User Guide Addendum D: EFW2 File Format Specifications (PDF 149.52 KB)
QUEST Employer User Guide Addendum E: Delimited File Format Specifications (PDF 85.55 KB)
QUEST Employer User Guide Addendum F: Wage Detail File Upload Troubleshooting (PDF 68.72 KB)
QUEST Employer User Guide Addendum G: List of Errors During Employment and Wage Detail Upload (PDF 83.34 KB)
QUEST Employer User Guide Addendum H: ACH Credit Application (PDF 52.44 KB)
QUEST Employer User Guide Addendum G: Guide to New Services (PDF 716.09 KB)
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