Massachusetts Human Service Transportation Brokerage

Eligible consumers access medical, social, and day services through a coordinated transportation brokerage.

The HST Office contracts with select Regional Transit Authorities (RTAs) to provide brokerage services. Nine geographic areas were established for this HST system, and select RTAs may provide HST brokerage services in multiple HST areas including outside their transit service regions. Trips provided include program-based routes that are similar to a school-bus route, as well as demand-response trips that are scheduled as-needed. The brokers process requested trips, verify eligibility, contract with local transportation providers, and monitor service quality. All HST transportation brokers are required to adhere to high quality performance standards with specific outcome measures that have been established and are monitored by the HST Office.


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