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Press Release AG Healey Secures $340,000 for Massachusetts Residents in Settlement with PHH Mortgage Corporation

Resolves Allegations of Improper Mortgage Servicing; Hundreds of Massachusetts Residents Eligible for Payment
For immediate release:
  • Office of Attorney General Maura Healey

Media Contact

Emily Snyder

BostonA New Jersey-based mortgage lender and servicer has reached a $45 million settlement with 49 attorneys general and 45 state mortgage regulators, Attorney General Maura Healey announced today. More than 660 Massachusetts residents are eligible for a payment totaling approximately $340,000.

The settlement resolves allegations that PHH Mortgage Corporation, the nation’s ninth largest non-bank residential mortgage servicer, improperly serviced mortgage loans from Jan. 1, 2009 through Dec.31, 2012. The agreement requires PHH to adhere to comprehensive mortgage servicing standards, conduct audits, and provide audit results to a committee of states. The settlement does not release PHH from liability for conduct that occurred beginning in 2013.

“These new servicing standards will help ensure that PHH treats consumers fairly, and this settlement will put money back into the pockets of consumers who were harmed,” said AG Healey. “We remain committed to helping homeowners stay in their homes and holding servicers accountable for improper loan servicing.”

Approximately 660 Massachusetts residents are eligible for a payment for a total value of about $340,000. A third-party settlement administrator will contact eligible borrowers at a later date.

The AG’s Office has been a national leader in securing restitution for borrowers from banks and servicers. The office has obtained recoveries and other relief from Morgan Stanley, Goldman Sachs, Royal Bank of Scotland, Citigroup, JPMorgan Chase, Countrywide, Fremont Investment & Loan, Option One, HSBC, Ditech, and others on behalf of Massachusetts homeowners.

AG Healey has also brought a string of force-placed insurance cases and obtained force-placed insurance refunds for homeowners from HSBC, American Security Insurance Company (Assurant), and QBE.

This was handled for Massachusetts by Assistant Attorneys General Michael Lecaroz and Lisa Dyen, both of AG Healey’s Consumer Protection Division.


Media Contact

Office of Attorney General Maura Healey 

Attorney General Maura Healey is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts.


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