News

News Agency Daily Operation Update: March 16

3/16/2020
  • Office of Consumer Affairs and Business Regulation

Due to the current state of emergency, we want to inform you of some changes to daily operations at the Office of Consumer Affairs and Business Regulation (OCABR) and our five agencies (Division of Banks, Division of Insurance, Division of Professional Licensure, Division of Standards, and Department of Telecommunications and Cable).

Effective Monday, March 16, 2020, OCABR and its agencies will modify their available onsite workforce. This will impact some of our services like in-person window service and our Consumer Hotline both of which will be closed at least through March 17, 2020.

In addition, all agency board meetings and other meetings for today and tomorrow are cancelled. Going forward, changes in the open meeting law will enable participants to engage remotely.  Appropriate agency staff will be in touch with further instruction.

Due to the continually changing situation, we recommend that you check this website often and refer to mass.gov/coronavirus for additional information regarding the Coronavirus.

We apologize for any inconvenience and look forward to continuing to serve you.

Office of Consumer Affairs and Business Regulation 

The Office of Consumer Affairs and Business Regulation (OCABR) oversees and supports five regulatory agencies: Division of Banks, Division of Insurance, Division of Professional Licensure, Division of Standards, and the Department of Telecommunications and Cable. These agencies have a combined operating budget of over $87 million and together have approximately 600 employees. OCABR also oversees the state’s Home Improvement Contractor Programs, Lemon Laws Programs, Data Breach reporting, and the Do Not Call Registry. Learn more at: www.mass.gov/ocabr.
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