News

News Agency Daily Operation Update: March 18

3/18/2020
  • Office of Consumer Affairs and Business Regulation

Effective immediately and continuing through April 3, 2020, some staff from the Office of Consumer Affairs and Business Regulation (OCABR) and our five regulatory agencies (Division of Banks, Division of Insurance, Division of Professional Licensure, Division of Standards, and Department of Telecommunications and Cable) will be teleworking, per social distancing guidelines issued by Governor Baker, in an effort to help slow the spread of COVID-19. 

Precautionary measures include: changes to public meetings which in some cases are being postponed or held virtually, limited in-person window service, and at times revised hours to our Consumer Hotline.

Due to the continually changing situation, we recommend that you check this website often and refer to mass.gov/coronavirus for additional information regarding the Coronavirus.

We apologize for any inconvenience and look forward to continuing to serve you.

Office of Consumer Affairs and Business Regulation 

The Office of Consumer Affairs and Business Regulation (OCABR) oversees and supports five regulatory agencies: Division of Banks, Division of Insurance, Division of Professional Licensure, Division of Standards, and the Department of Telecommunications and Cable. These agencies have a combined operating budget of over $87 million and together have approximately 600 employees. OCABR also oversees the state’s Home Improvement Contractor Programs, Lemon Laws Programs, Data Breach reporting, and the Do Not Call Registry. Learn more at: www.mass.gov/ocabr.
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