Press Release

Press Release Baker-Polito Administration Launches Spanish Language Unemployment Application

Mobile friendly portal will help Spanish speaking claimants access benefits
For immediate release:
4/11/2020
  • Office of Governor Charlie Baker and Lt. Governor Karyn Polito
  • Governor's Press Office
  • Department of Public Health
  • Executive Office of Health and Human Services
  • Executive Office of Labor and Workforce Development
  • Department of Unemployment Assistance

Media Contact for Baker-Polito Administration Launches Spanish Language Unemployment Application

Sarah Finlaw, Press Secretary, Governor's Office

Baker-Polito Administration Launches Spanish Language Unemployment Application

BOSTONThe Baker-Polito Administration today launched a Spanish language online, mobile-friendly, unemployment benefits application for those who need to apply.

The new, secure application for Spanish speakers is available through mass.gov/desempleo, the Spanish language website for unemployment in Massachusetts.

The Department of Unemployment Assistance (DUA) will make language applications available in Portuguese, Haitian Creole, Chinese, Vietnamese and additional languages in the coming days.

The new Spanish language UI form is the latest effort from the Commonwealth to deliver crucial COVID-19 information to non-English speakers, including:

The Department of Unemployment Assistance is focused on supporting workers impacted by the COVID-19 pandemic and continues to process claims as quickly as possible. The new Spanish mobile-friendly application is among several efforts to reach and assist all individuals who are eligible for unemployment benefits and provide the financial assistance they need. Other efforts include:

  • Rapidly updating the DUA website with the latest information that claimants and employers need to know, what the latest federal legislation means for them, and a step-by-step guide to filing a claim available in multiple languages.
  • The unemployment contact form to reach a DUA agent is also available in multiple languages.
  • Hosting daily town halls in both English and Spanish, which have been attended by over 100,000 constituents. Individuals can sign up to attend a virtual town hall at mass.gov/unemployment/townhall or at mass.gov/desempleo.
  • Deploying over 600 new remote employees to keep pace with the increased volume of unemployment insurance claims, and adding language capacities in the call center to better serve residents across the state.  
  • Legislation proposed and signed by Governor Baker waiving the one-week waiting period to collect an unemployment claim payment.

The Baker-Polito Administration will continue to update the public on developments related to COVID-19. Residents can visit www.mass.gov/covid19 for the latest information, call 2-1-1 with questions, and text “COVIDMA” to 888-777 to subscribe to text-alert updates (COVIDMAESP for Spanish language alerts).

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Media Contact for Baker-Polito Administration Launches Spanish Language Unemployment Application

Office of Governor Charlie Baker and Lt. Governor Karyn Polito 

Governor Charlie Baker, Lt. Governor Karyn Polito, and members of their administration are committed to making Massachusetts the best place to live, work, and raise a family.

Governor's Press Office 

Visit the Governor’s Press Office to learn about recent news from the administration, follow our happenings on social media, and for media contact information.

Department of Public Health 

DPH promotes the health and well-being of all residents by ensuring access to high-quality public health and healthcare services, and by focusing on prevention, wellness, and health equity in all people.

Executive Office of Health and Human Services 

The Executive Office of Health and Human Services is the largest secretariat in state government and is comprised of 12 agencies, in addition to 2 soldiers’ homes and the MassHealth program. Our efforts are focused on the health, resilience, and independence of the one in four residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth.

Executive Office of Labor and Workforce Development  

EOLWD manages the Commonwealth’s workforce development and labor departments to ensure that workers, employers, and the unemployed have the tools and training needed to succeed in the Massachusetts economy.

Department of Unemployment Assistance 

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
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