Press Release Coalition to Host Webinar on Protecting Your Business & Your Customers

Boston — The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) in collaboration with the Greater Beverly Chamber of Commerce (GBCC), the Cape Ann Chamber of Commerce (CACC), and the North of Boston Convention & Visitors Bureau (NBCVB) will host a virtual event - Protecting Your Business and Your Customers: Creating a Fair Playing Field for All - on Tuesday, 6/8/21 at 11am. 

“The Greater Beverly Chamber of Commerce is thrilled to partner with OCABR, CACC, and NBCVB for this virtual discussion which brings our members to the table with state regulators,” said Leslie Gould, Executive Director of the Greater Beverly Chamber of Commerce. “It is critical that there are checks and balances in place to protect both the businesses and the consumers that patronize them. We strongly encourage business owners to participate in this conversation with the department that is a leader in educating, advocating and serving as a complaint resolution entity.”

The panel will be moderated by Leslie Gould and feature guest speakers: Edward A. Palleschi, Undersecretary of Consumer Affairs; Layla R. D'Emilia, Commissioner of the Division of Professional Licensure; and James P. Cassidy, Director of the Division of Standards. This webinar is free and open to the public; however, advance registration is required. Register here.

“We believe intrinsically that good information empowers consumers, and more than that it helps businesses excel in the services they provide for those same constituents. Subsequently, OCABR seeks to inform, protect, and empower all residents of the great state of Massachusetts through our programs, services, and business regulation,” said Edward A. Palleschi, Undersecretary of Consumer Affairs and Business Regulation. “I also want to note what a privilege it is to be hosting this event jointly with our colleagues at GBCC, CACC, and NBCVB.”

Over the past fifteen months, the pandemic brought about new challenges, concerns, and guidance to help businesses continue to operate. Throughout this period safety was at the forefront of much of what occurred. While the state of emergency has concluded, the need to maintain safety protocols has not. This webinar will address ways to protect your business and yourself in the best of times, and as has been the case more recently, in the worst of times.

The Division of Professional Licensure’s mission is to protect the health, safety and welfare of the public, by licensing qualified individuals and businesses to provide services to consumers,” said DPL Commissioner Layla R. D’Emilia. “I appreciate the opportunity to discuss this important work with the North Shore business community.”

This webinar is part of series of virtual events designed to help Massachusetts businesses and consumers be more informed and empowered. During this webinar on protecting businesses and consumers, attendees will be able to ask questions and receive real-time responses from our panel of experts. Participants will learn about state mandates and how to report violations as well as hear about consumer protection programs and how to take advantage of them.

“There is a lot that we do behind the scenes that the average consumer may not be aware of, but which ensures that all businesses they shop at offer products that are measured in a way that is equal and consistent,” said DOS Director James P. Cassidy. “This simple act not only benefits consumers, it helps maintain a level playing field for businesses that compete in the marketplace in turn protecting both the business and the consumer.”

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