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News Commonwealth of Massachusetts Recognized for Improvements in Technology Practices in 2020 National Digital States Survey

11/10/2020
  • Executive Office of Technology Services and Security
  • Executive Office of Technology Services and Security (BH2)

Media Contact for Commonwealth of Massachusetts Recognized for Improvements in Technology Practices in 2020 National Digital States Survey

Jessica Dearbeck, Director of Organizational Communications

BostonThe Commonwealth of Massachusetts was recognized at a digital awards ceremony by a national information technology research and advisory institute for its use of technology to improve delivery of government services, increase capacity, streamline operations, and reach policy goals.

The 2020 Digital States Survey, a biennial evaluation of the technology practices of all 50 states presented by the Center for Digital Government, was designed to highlight best and emerging technology practices that serve as models and/or can be shared across state borders. The survey recognizes these achievements and provides a common reference for all 50 states in the ongoing work of finding better ways to provide public services.

The Commonwealth was one of 10 states recognized for improving their grade for technology policies and practices from the last biennial survey in 2018, with Massachusetts increasing to a B+ from a B. The Survey highlighted a number of the Commonwealth’s technology improvements, including the implementation of a security incident and event management (SIEM) as a key component of its cybersecurity posture.

The Commonwealth also received an award in the category of ‘Data Governance/Transparency’ for its exemplary work in ensuring data quality, privacy protection, and the delivery of trusted data to all authorized users.

“Our administration is committed to making smart investments that modernize our technology infrastructure and allow us to deliver effective and reliable government services for the people of Massachusetts,” said Governor Charlie Baker. “These investments have paid off in the Commonwealth’s ability to respond to the COVID-19 pandemic and maintain continuity of government services”

“In the ever-changing world we live in, it has never been more important for government to leverage technology to offer services in a digital format,” said Lt. Governor Karyn Polito. “We are continuing to seek out opportunities to enhance our technology infrastructure to offer best-in-class services for the people of the Commonwealth.”

The Digital States Survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations, and reach policy goals and then assigns each state a grade based on quantifiable results. 

Under the Digital States criteria, a grade of “B+” reflects states that have demonstrated appropriate, solid, and consistent approaches that met all criteria in all categories – with standard good government practices being applied in all aspects of state operations, governance, and administration.

Since its establishment as a cabinet-level agency in 2017, the Executive Office of Technology Services and Security (EOTSS) has served as the lead information technology organization in the Executive Branch, focusing on enterprise-wide initiatives to enhance the Commonwealth’s technology infrastructure, cybersecurity, and digital services offerings. “The Commonwealth’s improved rating from the Center on Digital Government directly reflects the significant investments that the administration has made in partnership with the Legislature over the past two years to modernize our IT infrastructure, streamline the constituent digital experience, and improve our cybersecurity posture,” said Secretary of Technology Services and Security Curtis M. Wood. “Through continued investments and collaboration with our partners in the Legislature and across state government, I am confident we can improve our mark yet again in 2022.”  

To see the full list of state grades and awards, click here.

Media Contact for Commonwealth of Massachusetts Recognized for Improvements in Technology Practices in 2020 National Digital States Survey

Executive Office of Technology Services and Security (BH2) 

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