Press Release

Press Release Massachusetts Consumer Protection Organizations Announce Top Consumer Issues of 2014

For immediate release:
  • Office of Consumer Affairs and Business Regulation

Media Contact

Chris Goetcheus, Communications Director

Boston, MA — Today Undersecretary John Chapman of the Office of Consumer Affairs and Business Regulation (OCABR) joined Attorney General Maura Healey, representatives from the Attorney General’s Office, the Better Business Bureau, and the U.S. Postal Inspection Service to announce each agency’s “Top 5” consumer issues of 2014 at a press conference in downtown Boston. The event highlighted the Baker-Polito Administration’s efforts to coordinate the initiatives of consumer protection organizations to better serve the residents of Massachusetts.

Office of Consumer Affairs

  1. Insurance
  2. Banking & Non-Depository Licensing
  3. Telecommunications
  4. Cable Services
  5. Lemon Law/Auto Issues

“The Office of Consumer Affairs and Business Regulation empowers consumers by providing information and giving consumers the tools they need to make market-driven decisions,” said Undersecretary John Chapman. “You can only make an informed decision if you have access to the right resources and assistance.”

Massachusetts Attorney General

  1. Auto Financing and Sales
  2. Pre-Paid Cards
  3. Debt Collection
  4. Tax Scams
  5. Data Privacy

“Ensuring that companies have security measures in place to protect customers’ personal information, and educating people about how to protect themselves from potential identity theft, are key priorities of our office,” said Attorney General Maura Healey. We remind residents across the Commonwealth to safeguard their identity and finances, and make use of the services and assistance our office will continue to provide the public.”

Better Business Bureau

  1. Banks
  2. Insurance Companies
  3. New Car Dealers
  4. Business Services
  5. Collection Agencies

“Last year, the BBB handled over 856,208 consumer complaints, and received over 156 million inquiries about businesses,” said Paula Fleming of the Boston Better Business Bureau. “Verified customers can also now leave reviews on businesses’ reports, which helps let others know about an experience.”

US Postal Inspection Service

  1. Foreign Lottery
  2. Sweepstakes
  3. Business Opportunities
  4. False Billings
  5. Investment Scams

“One of the top scams investigated by the Postal Inspection Service in 2014 was the Foreign Lottery scam,” said Postal Inspector Bernadette Lundbohm. “Every day, con artists and scammers attempt to victimize millions of American consumers. We have seen individuals lose their life savings, their retirement funds and even their family inheritance to such scam artists.”

For more information on these issues and others, visit the agencies at their websites, and follow them on Twitter:

Office of Consumer Affairs and Business Regulation: (and on Twitter @Mass_Consumer)

Attorney General’s Office: (and on Twitter @MassAGO)

U.S. Postal Inspection Service: (and on Twitter @USPISpressroom)

Better Business Bureau: (and on Twitter @BostonBBB)


Media Contact

Office of Consumer Affairs and Business Regulation 

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.


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