Press Release

Press Release MassHealth Expands Access to Behavioral Health Care for Members through Telehealth

For immediate release:
  • Executive Office of Health and Human Services
  • MassHealth

Media Contact for MassHealth Expands Access to Behavioral Health Care for Members through Telehealth

Brooke Karanovich, Media Relations Manager

Boston — For current information on New Clinical Protocols for COVID-19 Testing, please view Governor Baker's Press Release from 3/14/2020.

MassHealth is offering a new benefit for its 1.86 million members to receive behavioral health treatment. Utilizing teletherapy and telepsychiatry, members will be able to remotely access the expertise of providers across the state in real time using secure and interactive audio and video technology. The new benefit is one piece of the Baker-Polito Administration’s broader, ongoing efforts to improve access to behavioral health in the Commonwealth.

“We continue to make changes in the MassHealth program – in both funding and policy – to improve access to behavioral health treatment for members,” said Health and Human Services Secretary Marylou Sudders. “By introducing  telehealth, we are increasing access to treatment for mental illness, addictions and co-occurring illness for members across the state.”

Telehealth services is one tool to improve access to timely, appropriate treatment by:

  • ​providing an additional avenue for individuals to seek behavioral health treatment outside of traditional face-to-face appointments;
  • linking members with substance use disorders to outpatient counseling and providers who can prescribe Medication Assisted Treatment (MAT);
  • connecting members whose native language is not English with multi-lingual providers, including American Sign Language; and
  • engaging members who live in rural areas where there may be a dearth of providers.

“Tele-behavioral health can help improve the efficiency and effectiveness of our provider workforce and remove unnecessary obstacles to provide treatment for MassHealth members who have difficulty leaving their home environment, who live in rural areas, and or have other unique needs,” said Assistant Secretary for MassHealth Dan Tsai. “In addition, behavioral health providers are also incentivized to promote and utilize telehealth services and are reimbursed at the same rates as in-person visits.”

Behavioral health services delivered via telehealth may be provided by any qualified MassHealth provider, including psychologists, psychiatrists, psychoanalysts, clinical social workers, behavioral health nurses, nurse practitioners, and professional counselors. Additional information on training requirements can be found in a MassHealth bulletin to providers.

“Telehealth will greatly expand the availability of behavioral health care treatment options providers can offer MassHealth members,” said Association for Behavioral Healthcare President and CEO Vic DiGravio. “The Baker administration has invested heavily in behavioral health care, and we are proud to work with MassHealth on improving access to and creating a system of care for individuals seeking treatment in the Commonwealth.”

MassHealth members who want to use telehealth services should talk to their provider, or call customer service at 1-800-841-2900 for additional information. 


Media Contact for MassHealth Expands Access to Behavioral Health Care for Members through Telehealth

Executive Office of Health and Human Services 

The Executive Office of Health and Human Services is the largest secretariat in state government and is comprised of 12 agencies, in addition to 2 soldiers’ homes and the MassHealth program. Our efforts are focused on the health, resilience, and independence of the one in four residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth.


MassHealth is the name of Massachusetts' Medicaid and Children's Health Insurance Program (CHIP).