News Nationwide Unemployment Scam Targets Massachusetts Claimants

  • Executive Office of Labor and Workforce Development

Boston, MA — Criminal enterprises in possession of stolen personal information from earlier commercial data breaches have been attempting to file large amounts of illegitimate unemployment claims through the Massachusetts unemployment system. This is part of a national unemployment fraud scheme.

In order to ensure the integrity of the unemployment system, the Department of Unemployment Assistance (DUA) continues to implement additional identity verification measures that may temporarily delay the payment timeframe for some unemployment claims in Massachusetts. The Department of Unemployment Assistance has partnered with the Massachusetts State Police, the Department of Corrections, and the National Guard on this identity verification effort

“Protecting the integrity of the unemployment system and ensuring benefits are only going to valid claimants is the top priority of the Department of Unemployment Assistance,” said Labor and Workforce Development Secretary Rosalin Acosta. “It is unfortunate that because of this criminal activity, people who really need our support may face delays in receiving the benefits they need. We will continue to work with our state and federal law enforcement agencies, as well as our dedicated constituent service personnel, to ensure that those with valid unemployment claims receive financial assistance during these difficult times.”

Individuals who believe a false unemployment claim has been filed in their name are urged to utilize the Department of Unemployment Assistance fraud contact form at or to call the DUA customer service department at 877-626-6800.

Additional Massachusetts Unemployment Claimant Data

DUA claims submitted to UI Online with effective dates of 3/8 to 6/30

Initial claims submitted


Initial claims paid


Initial claims denied


Appeals pending



PUA claims submitted since 4/16 to 6/30

Total claims submitted to date


Total claims eligible to be paid


Total claims denied


Total Appeals filed



Verified Fraudulent Claims to date (6-20-20)




Fraud Recovered to date (6-20-20)



The Department of Unemployment Assistance has hired Ernst & Young to conduct a forensic accounting investigation into the fraud scheme, and additional updates related to this criminal activity will be posted as soon as they are available.


Executive Office of Labor and Workforce Development  

EOLWD manages the Commonwealth’s workforce development and labor departments to ensure that workers, employers, and the unemployed have the tools and training needed to succeed in the Massachusetts economy.