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Boston, MA — The Office of Consumer Affairs and Business Regulation and its agencies today announced they secured over $6.3 million for Massachusetts citizens through fines, settlements, and refunds in calendar year 2014.
“Our agencies arm consumers with information so they can make their own best choices, but in some cases we need to take direct action to ensure consumers are treated fairly,” said Undersecretary of Consumer Affairs and Business Regulation, John Chapman. “I am proud of the efforts that my office has undertaken on behalf of consumers, and that we’re able to effect real change in the marketplace.”
The recoveries are a direct result of the agencies’ responses to over 34,000 consumer inquiries and complaints on issues such as home improvement contractor registration, new or used car lemon laws, insurance and banking issues:
The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation oversees the Division of Insurance, Division of Banks, Division of Professional Licensure, Division of Standards, and the Department of Telecommunications and Cable. The Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education, and also works to ensure that the businesses its agencies regulate treat all Massachusetts consumers fairly. Follow the Office at its blog, on Facebook and Twitter, @Mass_Consumer.