- Executive Office of Housing and Economic Development
- Office of Governor Charlie Baker and Lt. Governor Karyn Polito
Media Contact for PHOTO RELEASE: Baker-Polito Administration Joins Wayfair to Celebrate New Pittsfield Customer Service Center
Colleen Arons , Director of Communications and Public Affairs, Executive Office of Housing and Economic Development
PITTSFIELD — Today, Governor Charlie Baker, Lieutenant Governor Karyn Polito and Secretary of Housing and Economic Development Mike Kennealy joined Congressman Richard Neal, Wayfair CEO Niraj Shah, Pittsfield Mayor Linda Tyer and other state and local leaders to cut the ribbon on Wayfair’s new customer service center in Pittsfield. The ceremony brought together residents and Wayfair employees to celebrate the creation of 300 jobs in Berkshire County, as the company continues to scale its customer service operations to meet the needs of its rapidly growing customer base.
“Industry leaders like Wayfair are driving economic development and growth in Massachusetts, and our administration is proud to partner with them on this new expansion into Pittsfield,” said Governor Charlie Baker. “Homegrown success stories like Wayfair exemplify the entrepreneurial, innovative spirit that drives our Commonwealth forward and we are pleased to work together to continue to create more opportunities across the state.”
“Governor Baker and I are committed to supporting growth in communities in every region of the Commonwealth, and our Administration is proud of our many investments in the Berkshires and Western Massachusetts,” said Lt. Governor Karyn Polito. “Today is a special day for the City of Pittsfield, and we are excited to welcome Wayfair to the region.”
After considering several states for expansion, Wayfair chose to remain and expand its presence in Massachusetts by investing more than $133 million into new office space in both Boston and Pittsfield. Due to a 2018 Economic Development Incentive Program tax credit worth more than $31 million, the company was able to retain 3,809 employees, hire 3,000 more in Boston and will be creating 300 jobs at the new call center opened today in Pittsfield.
“The opening of Wayfair’s new customer service center in Pittsfield demonstrates the Baker-Polito Administration’s commitment to supporting business growth and increasing the availability of high quality jobs in Massachusetts’ diverse communities,” said Secretary of Housing and Economic Development Mike Kennealy. “Wayfair is a leading company that has chosen to grow here in the Commonwealth, and we are proud to support this expansion and thrilled to add 300 new jobs in the heart of the Berkshires.”
“I could not be more excited to return to my hometown of Pittsfield today to celebrate Wayfair’s new customer service operations. Our new Pittsfield team members join more than 6,000 people across the Commonwealth of Massachusetts and thousands of others globally all working together to deliver the most exceptional customer experience in online shopping for home,” said Wayfair CEO and co-founder Niraj Shah. “We have received an incredibly warm welcome from the City of Pittsfield and the greater community. We look forward to continuing to create jobs and economic opportunity in Berkshire County and across the Commonwealth.”
“I am thrilled to welcome Wayfair to western Massachusetts and specifically Berkshire County,” said Congressman Richard E. Neal. “I am hopeful that the 300 jobs that will be created right here in Pittsfield will be ones that will spark further economic growth for the entire region. Berkshire County has a lot to offer an employer and I am thankful that Niraj chose to come back to his childhood home to take advantage of it. I look forward to seeing Wayfair’s growth and am happy to be a supporter.”
“I am absolutely honored to officially welcome Wayfair to the City of Pittsfield. Today’s grand opening is a day of great celebration and immense pride for our city. We are thrilled to know that Wayfair, an award-winning Fortune 500 company, has chosen Pittsfield be the home of its new customer service center,” said Mayor Linda Tyer, City of Pittsfield. “Wayfair’s global success is a result of the vision and hard work of Pittsfield’s very own, Niraj Shah. Today’s grand opening is a testament to his commitment to excellence. It is also something that demonstrates the magnitude of strategic and collaborative efforts, among city and state partners, to advance business development in Pittsfield. I am deeply gratified to know that the addition of 300 new jobs in Pittsfield will provide a pathway of access and opportunity for many within our community.”
Wayfair was founded in 2002 by Steve Conine and Niraj Shah in a spare bedroom on a minimal budget, and quickly grew to more than 250 standalone sites selling a wide variety of furniture. In 2011, Steve and Niraj combined their e-commerce sites into one destination, which they named Wayfair, and by the next year they were generating revenues in excess of $600 million. Today, the company offers more than 14 million products and employs more than 10,900 people worldwide, generating $8 billion in revenue in the twelve months ending June 30, 2019. The company is headquartered in Boston, Massachusetts with operations throughout North America and Europe.
Additional high-resolution photos will be available at flickr.com/massgovernor