News Solicitation for Arbitrators-Customized Wheelchair Arbitration Program

  • Office of Consumer Affairs and Business Regulation

The Office of Consumer Affairs and Business Regulation is seeking arbitrators for both its current Lemon Law motor vehicle arbitration program and a new program that it will be supervising and administering by early 2018.

The Customized Wheelchair Arbitration Program, as specified under M.G.L. c. 93§107 and 201 CMR 19.00, allows for certain disputes between consumer purchasers and lessees of new, customized wheelchairs, and manufacturers, retailers, and lessors of these products to be submitted to state-certified Arbitration. The Office of Consumer Affairs and Business Regulation (OCABR) will provide the daily administration services for the program, and is seeking a qualified pool of arbitrators to hear cases and to render decisions according to procedures outlined in 201 CMR 19.00. As with the Motor Vehicle Lemon Law Arbitrations, arbitrators for this program will be compensated directly by the Commonwealth a fee of $100 per arbitration hearing.

Arbitration must be conducted in a manner which allows for a full and fair proceeding, even if a party is not represented by counsel. Arbitrators must ensure the personal objectivity and impartiality of the arbitration process, and may not have any personal interest in the outcome of the hearing, nor hold any prejudice or bias toward any party or participant. Training sessions for arbitrators will be made available every 2-3 years.


Arbitrator Requirements:

1) One of the following:

  • Appointment to arbitrate by a judicial or governmental body for at least 3 years; or
  • Affiliation with and accountability to a dispute resolution organization in existence for at least 3 years.

2) ​​​Demonstrated ability in dispute resolution.

3) Must own or have access to a portable digital recorder to record hearings. Arbitrators will be required to submit the hearing recordings on CD or flash drive.

4) Ability to scan or send documents or have access to a facsimile machine.

5) Must have an email address

6) Must have a valid driver's license


Interested parties, please contact the Office of Consumer Affairs and Business Regulation, 617-973-8787.

Office of Consumer Affairs and Business Regulation 

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.