Press Release

Press Release State Survey Finds High Level Of Pricing Accuracy Among Retailers

For immediate release:
  • Office of Consumer Affairs and Business Regulation

Media Contact

Chris Goetcheus, Communications Director

Boston, MA — The Massachusetts Office of Consumer Affairs and Business Regulation, in conjunction with its Division of Standards, reports high item pricing accuracy among retailers surveyed prior to the holiday shopping season.

Compliance officers surveyed 2,530 items in 88 retail stores across Massachusetts and found 2,525 correctly priced, an overall pricing accuracy of 99.8 percent that exceeds the state pricing accuracy standard of 98 percent.

“It’s reassuring for consumers to know at this very busy time of year that they can be confident in the pricing accuracy of our state’s retailers,” said Consumer Affairs and Business Regulation Undersecretary John Chapman. “The Division of Standards will continue to monitor retail stores throughout the holiday shopping season to ensure that they maintain this high standard for pricing accuracy.”

Civil citations were issued to five stores that scanned higher than the lowest advertised price for an item. They are: BJ’s in Waltham, Payless Shoes in Waltham, Best Buy in Hyannis, Rite Aid in Plainville and Walgreen’s in Wakefield. Pricing errors ranged from a low of ten cents for a container of ice cream at Rite Aid to a high of ten dollars for a pair of shoes at Payless Shoes.

The Division of Standards is a regulatory agency within the Office of Consumer Affairs and Business Regulation. Find the Division of Standards online here. The Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education, and also works to ensure that the businesses its agencies regulate treat all Massachusetts consumers fairly. Follow the office at its blog, on Facebook, and on Twitter @Mass Consumer.


Media Contact

Office of Consumer Affairs and Business Regulation 

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.


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