If you have a question about your utility bill or a complaint about your utility company, you can get help here. You can also find help if you are having trouble paying your bill.
Find case docket, public hearing and meeting information, as well as instructions on filing with the DPU.
Learn about the DPU's mission. Meet the Commission and find specific divisions.
Learn how Massachusetts regulates the drivers using rideshare companies' or transportation network companies' (TNCs) digital network or platform.
Find general information on net metering and whether you are eligible to net meter.
Learn about gas companies, rates, competitive supply, and annual financial returns.
Learn about or file a complaint against a company.
Find information on your electric, gas, and water utility rates and tariffs.
The DPU’s current activities as they relate to energy efficiency.
Learn how to request public records from the Department of Public Utilities
Massachusetts and federal laws and regulations related to public utilities
Get a better understanding of your electric service, compare products and prices, and file complaints.
Learn about licensing requirements and the laws governing competitive supply.
Learn about long-term contracts that the electric companies can enter into with renewable energy developers.
Planning a dig? Contact Dig Safe (call 811) to make sure you avoid damaging utility lines. If someone has violated the Dig Safe law, you can report it to the DPU.
Learn what to do if you smell gas, need to report a Dig Safe violation, or want to dig safely without causing a Dig Safe violation.
This page provides information on how to file annual returns with the DPU and provides information on past annual returns for electric, gas, water, and municipal utilities
Find information on interest rates.
Find information about the Department of Public Utilities' (DPU) regulation of investor-owned water utilities.
Get permission for your company to transport people and goods, or to tow away trespassing vehicles.
Learn how Massachusetts regulates rideshare companies or transportation network companies (TNCs).
The Siting Division issues licenses to construct and operate transmission lines and provides necessary exemptions from municipal zoning for energy facilities.
View orders issued by DPU's Siting Division
The Energy Facilities Siting Board (EFSB) is an independent state board that reviews proposed large energy facilities including power plants, electric transmission lines, intra-state natural gas pipelines, and natural gas storage tanks.
View decisions issued by the Energy Facilities Siting Board
Information on stray voltage and manhole safety, service quality, outage maps, emergency response plans, and double poles.