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Consumer Complaints 

If you have a problem with a financial product or service in Massachusetts, you may submit a complaint with the Division of Banks (DOB).

DOB Public Records Request  

Learn more requesting public record from the Division of Banks (DOB).

Cybersecurity for Consumers and the Financial Industry 

Cybersecurity is not just a problem for business and financial institutions. Learn more about how to protect yourself.

Reporting Elder Financial Abuse & Fraud 

Find out what you can do if you spot elder financial abuse or fraud at your financial institution. Learn about reporting requirements, training resources, and suspicious activity reporting.

Division of Banks Licenses 

The Division of Banks (DOB) licenses non-deposit companies and individuals. Learn more about the licensing process and eligibility requirements.