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EOTSS End User Software and Service Catalog 

Here you will find a list of software and services EOTSS offers to Commonwealth end users.

Request IT support or services 

The EOTSS End User Service Desk is an IT help desk for certain Commonwealth employees. You can use ServiceNow (our online ticketing platform) to report IT issues, request IT services and products, and learn how to resolve IT issues on your own!

CommonHelp IT Service Desk 

CommonHelp is a service help desk for agency/Secretariat IT help desks and support personnel

Office 365 

O365 is a modern and secure suite of Cloud-based email and tools that will make work more collaborative, productive, and fun.


The Commonwealth's IT platform for technology support and services.

Commonwealth VPN Service 

The Commonwealth's VPN service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.