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Information for the Public 

For the Commonwealth, we provided an array of public education initiatives.

Information for Service Providers 

Because of the nature of our operations, our systems require input from various service providers.

Information for Call Centers 

Our call centers strive to enhance all emergency communications to ensure the quickest and most effective response possible.


Our free and confidential relay service enables those who are disabled to communicate over regular telephone lines through the use of a relay operator.

Massachusetts Equipment Distribution Program (MassEDP) 

MassEDP offers specialized telephones to residents who have permanent disabilities. You may be able to get these telephones for free or at reduced cost.

Public Records for the State 911 Department  

Learn how to request public records from the State 911 Department.