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Policy Statement

Policy Statement EOHHS social media policy

Date: 07/01/2006
Referenced Sources: EOHHS social media policy

Table of Contents

EOHHS social media policy

To highlight our commitment to transparency in government, the Executive Office of Health and Human Services (“EOHHS”) and its constituent agencies have launched several new web based tools for outreach, education and information. These tools are not intended to replace the channels currently in place for press and constituent communication. Press inquiries should be directed to Sharon Torgerson, Assistant Secretary for Communications/External Affairs at Executive Office of Health and Human Services, at Sharon.Torgerson@State.MA.US or call (617) 573-1834. Questions or complaints regarding agency services should be directed to the Executive Office of Health and Human Services at 617-573-1600. These tools are meant to augment our ability to educate, empower, and inform the residents of Massachusetts.

EOHHS and its constituent agencies also use a number of social media tools to communicate with constituents and is constantly taking advantage of new methods of communication to better reach more people. While we try to provide a comprehensive list of social media tools we use, the list might not be fully up-to-date. If you see a social media account claiming to be operated on behalf of EOHHS or one of its constituent agencies and you do not see it on this list, please feel free to visit the Contact Us page of the EOHHS website to confirm that it is an official account.

EOHHS and its constituent agencies are only responsible for their own content and material they post to their official social media accounts. We are not responsible for any other content on the social media site, including but not limited to any material or content uploaded by other users who are not the owner of the specific social media account (including other agencies) — whether or not associated with the account or any of its content by any means — or for any advertising or other content contained on the social media site.

EOHHS’ and its constituent agencies’ social media accounts are intended as a means to provide announcements and updates on current events or notices to any other users who elect to watch or follow our Twitter feed and to engage with constituents. We do not, as a matter of course, “friend”, follow people back, or otherwise link with people who follow us. Our social media tools are one of the many ways we’re connecting residents with their government and is a valuable feedback and outreach mechanism among many others including, but not limited to, public meetings, email, letters, phone calls, and in-person visits. Unless you make your messages or updates private (if the social media service provides such an option), messages you post on our accounts that are used by us may be public records and may also be made publicly available.

Because not everyone knows that we are on various social media sites, we occasionally search for posts that talk about EOHHS and its constituent agencies but don’t necessarily reference our accounts and let that user know about our relevant account. We periodically perform these searches to enable us to more effectively listen to and engage with constituents.

EOHHS and its constituent agencies will not respond via social media to press inquiries, resident questions or complaints, or other serious constituent matters. For instructions on appropriate methods for contacting us about such issues, please visit the Contact Us page of the EOHHS website.

EOHHS and its constituent agencies WILL NEVER ask you for your personal information (address, identification numbers including social security or driver’s license number, etc.), financial account information, social media service user account information, medical information, or benefit information through one of its social media accounts. If a social media account purporting to belong to EOHHS or its constituent agencies requests such information, DO NOT provide that information. We cannot ensure the safety of the data once disclosed in such a manner.

Please note, that Records Retention Law of the Commonwealth requires EOHHS and its constituent agencies to preserve records created or received by a state employee. Pursuant to this retention requirement comments posted or messages received via an official state agency page on a third-party web-site (such as an official agency profile on a social network) will be treated as state governmental records and may be permanently archived. Information that you submit voluntarily through social media sites associated with this agency where such information is publicly available, including your name, city or town, and the substance of anything that you post may be disseminated further by being posted online at this website or be publicly discussed by a member of the administration.

Finally, each site that EOHHS and its constituent agencies use for outreach may have their own privacy policy, terms of use or service, or other content policies. We have tried to provide links to some here, for your convenience, but it is your responsibility to find those policies on the social media site, read them, and follow what they require. We are not responsible and can do nothing about any actions taken by one of these sites against you for failure to abide by their use policies.

List of Social Media Tools


Owner Name/Link Additional Information
EOHHS and all constituent agencies except for DPH Mass Health and Human Services Blog Hosted by Six Apart (Privacy Policy and Terms of Service)

Contact: Lucyus Fevrier
Department of Public Health (DPH) Mass Public Health Blog Hosted by Six Apart (Privacy Policy and Terms of Service)

Contact: John Jacob

YouTubeTM Channels (Privacy Policy and Terms of Service)

EOHHS MassHHS Contact: Lucyus Fevrier
DPH MassDPH Contact: Ann Scales
MassHealth MassHealth Contact: Elissa Snook
Department of Mental Health (DMH) DMHCONNECTIONS Contact: Daniela Trammell
Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) MCDHHBoston Contact: Aurora Wilber

TwitterTM (Privacy Policy and Terms of Service)

EOHHS MassHHS Contact: Lucyus Fevrier
DPH MassDPH Contact: Ann Scales
DPH Women, Infant and Children program (WIC) MassWIC Contact: Karan DiMartino
MassHealth MassHealth Contact: Elissa Snook
DMH MassDMH Contact: Daniela Trammell
Human Service Transportation MassMobility Contacts: Rachel Fitchenbaum, Theadora Fisher, or Tanja Ryden
Department of Veterans' Services (DVS) MassDVS

Contact: Paul Moran
Department of Transitional Assistance (DTA) DTA_Listens Contact: Brooke Karanovich

PintrestTM (Privacy Policy, Acceptable Use and Terms of Service)

DPH WIC MassWIC Contact: Karan DiMartino

FacebookTM (Privacy Policy and Terms and Policies)

Referenced Sources: