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The RMV is transforming its business processes and replacing its technology to deliver exceptional customer service for residents and businesses across the Commonwealth.
ATLAS, the RMV’s new computer system, will provide customers with an easier, quicker, and more convenient customer experience whether they engage with the RMV in person, on the web, by mail, or by phone.
The following will be affected by this shutdown:
We are working around the clock to make sure that the transition to our new operating system; ATLAS, is as smooth and seamless as possible for all RMV customers and partners and appreciate your patience as we upgrade our technology.
We are very sorry for the inconvenience but are looking forward to serving you better!
All RMV Service Centers will be CLOSED on 3/23 to prepare for the transformation. All customers that need to conduct RMV business should plan accordingly – especially customers whose driver’s license and/or vehicle registration expires in March. Service Centers will re-open on Monday, 3/26 prepared and ready to serve our customers!
RMV services offered at AAA offices will be UNAVAILABLE on 3/23 and 3/24 as we replace our technology. AAA offices will resume providing RMV transactions on 3/26, using the RMV’s new system with efficient and effective tools!
Online transactions at massrmv.com will be unavailable from Thursday, 3/22 at 5:00 p.m. until Monday, 3/26 at 8:00 a.m. The RMV is significantly redesigning the customer web portal to provide customers with new online options. Just like before, customers will be able go online to perform many transactions. ATLAS will offer 13 new online transactions, for a total of more than 40 transactions. In addition to these expanded services, the RMV’s website will be transitioning from massrmv.com to mass.gov/rmv. So on 3/26, check out our new website! You will also be able to start applications online, even for those that need to be finished at one of the Service Centers or AAA offices.
Does your inspection sticker expire in March? Or do you have a newly acquired vehicle that needs to be inspected? The RMV wants to make sure you know that all inspections stations in Massachusetts will NOT be able to conduct vehicle safety and emissions inspections on 3/22 after 7 p.m., 3/23, 3/24, and 3/25 due to the RMV’s system replacement. Plan ahead – you can get your vehicle inspected in advance.
Dealerships in Massachusetts who are authorized to conduct RMV transactions will not be able to register or inspect any vehicles during the weekend of the RMV’s system replacement. This means that if you purchase a vehicle on 3/22, 3/23, or 3/24, you will have to wait until Monday, 3/26 to have the vehicle registered and inspected.
From area codes 339, 617, 781, and 857, or from outside Massachusetts
From all other Massachusetts area codes
For people who are deaf or hard-of-hearing (in Massachusetts)