Allow access to your Massachusetts State Supplement case information

State Supplement Program (SSP) clients can allow other entities and individuals to help manage their case.

Designated payees

Supplemental Security Income (SSI) clients may have a Representative Payee help manage their case. Representative Payees with the Social Security Administration (SSA) automatically become Designated Payees with State Supplement Program.

State Supplement Program clients may have help managing their case from a Designated Payee. Designated Payees receive SSP payments and notices on behalf of clients, and should make sure that their contact information and payment method (bank account or address where to send a check) on record with State Supplement Program is accurate and up to date.

Clients who only get SSP payments and wish to name or change a Designated Payee should call the State Supplement Program Assistance Line at 1-877-863-1128.

Access to State Supplement Program client record and information

State Supplement Program (SSP) clients may authorize other non-payee entities and individuals to access their case information.

An authorized person:

  • Does not receive the client’s SSP payments and cannot make any changes to the client’s case, but
  • May request information about the client’s case by calling the State Supplement Program Assistance Line at 1-877-863-1128.


A client who receives SSP who wishes to authorize another individual to have access to his or her State Supplement Program record and information should complete and return a Request for Access to State Supplement Program Client Record and Information form. This will give the individual named on the form permission to contact State Supplement Program on the client’s behalf to discuss the client’s case.

The client can stop this permission at any time by calling the State Supplement Program Assistance Line at 1-877-863-1128.

Additional Resources for Access to State Supplement Program client record and information

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