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Assistant to the IT Specialist/Operations Manager

Applications accepted through February 19, 2021

The Office of the Inspector General (OIG) seeks an Assistant to the IT Specialist/Operations Manager. As the first state-level inspector general’s office in the country, the OIG is at the forefront of improving government. The OIG’s work enhances public confidence in government, improves transparency and accountability, and promotes the best interests of the people of the Commonwealth in the use of public funds and property.

Working in a collaborative and inclusive team environment, the successful candidate will be part of the OIG’s Administration and Finance Division and will primarily assist the IT Specialist/Operations Manager with operational tasks and technical support for an active office. The successful candidate will assist with on-site, day-to-day operational activities as well as assisting with short-term and long-term projects. These projects include tracking and moving the OIG’s records boxes; helping prepare workstations for new employees, including moving and setting up computer equipment; tracking the OIG’s inventories; and assisting with motor vehicle management. The candidate will also assist with various IT support functions and will receive on-the-job training from the IT Specialist/Operations Manager in order to do so.

The OIG is interested in qualified candidates who can contribute, through their work and service, to the diversity and excellence of its work and community. This is a full-time, benefited position.

The OIG is currently operating primarily in a remote capacity during the COVID-19 pandemic. However, the successful candidate will be expected to work in the office occasionally over the next few months and eventually work in the office full-time.

Duties include:

  • Provide operational and technical support to all OIG staff
  • Track, move and set up OIG equipment, including arranging for repairs and maintenance
  • Help track and update the OIG’s inventories (fixed assets, hardware and software), including helping to surplus equipment per state law
  • Ensure the OIG’s vehicles are maintained, including arranging for registrations and taking vehicles for inspections, oil changes and service
  • Work with OIG staff and vendors to digitize and dispose of paper records in accordance with state records retention requirements
  • Communicate with building management and security, including helping new employees get their building and OIG IDs
  • Meet vendors and help arrange for them to have building access, including meeting vendors outside regular business hours

Required Qualifications:

  • Familiarity with common Microsoft Office software packages, including Office 365, and other commonly used desktop applications in a Windows environment
  • A willingness to learn the fundamentals of an enterprise network environment, and an interest in helping fellow employees troubleshoot their IT issues
  • Excellent communication and organizational skills
  • Strong interpersonal skills, including the ability to adapt communication style to multiple cultural environments
  • Ongoing commitment to supporting a diverse and inclusive work environment
  • Strong time-management skills and ability to meet deadlines
  • Ability to handle several projects at one time
  • A valid driver’s license
  • The ability to lift boxes or other items weighing as much as 50 pounds

Preferred Qualifications:

  • Experience supporting network users to troubleshoot IT issues
  • Bachelor’s or Associate’s degree in computer science or other related field
  • Experience in IT customer support, or direct retail experience with IT and technical support
  • Knowledge of the Commonwealth of Massachusetts’ IT systems
  • Proficiency in a foreign language

Other Information:

Salary: 
$45,000-$55,000 (Commensurate with experience)

The OIG offers a comprehensive benefits package, work-life balance, flexible schedules, teleworking, and the opportunity for growth. Employees are encouraged to pursue professional development and volunteer opportunities consistent with the mission of the OIG. 

Learn more at OIG Employment Opportunities

How to Apply: 
Submit cover letter and resume by February 19, 2021 to:

Mary Beth Farrelly, Chief Financial Officer
Office of the Inspector General
IGO-employment@state.ma.us

Diversity Officer:
Mary Beth Farrelly

The Office of the Inspector General is an Equal Opportunity Employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. The OIG does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.  The OIG promotes access, inclusion and diversity for all staff, believing that these qualities are foundational components of an outstanding working environment and in keeping with its mission.  The OIG actively seeks to increase the diversity of its workforce and is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

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