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Assisted Living

Certification and Ombudsman Services

Assisted Living Residence Certification

Assisted Living Residences offer housing, meals and personal care services to adults. They do not provide medical or nursing services.

Additional Resources

Assisted Living Ombudsman Program

The Assisted Living Ombudsman is an advocate and may act as mediator in an attempt to resolve problems that arise between an assisted living facility and one or more of its residents. Anyone can bring a complaint before the ombudsman. The complaint can be on behalf of a specific resident or on behalf of residents as a group. The ombudsman can provide you with information about the facility and any concerns that have been filed against a residence. To contact an Assisted Living Ombudsman, call (617) 727-7750.


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