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Contact DUA as an employer

If you are an employer subject to unemployment insurance, use the Revenue Service Information line to contact the Department of Unemployment Assistance.

Revenue Service Information Line

For assistance in unemployment matters, employers should call the DUA Revenue Service Information Line at (617) 626-5075. Refer to the menu options below for details.

Option 1
  • Passwords for employers
  • TPA password reset
  • Problems with user ID
  • Deleting or adding new users
  • Other issues accessing a previously activated or registered account
Option 2
  • Business transfers
  • Change in organizational type
  • Reporting new federal tax ID number
Option 3
  • Employer liability
  • New account registration
  • Closing an account
  • Address change
  • Method of payment
  • TPA update
  • Account activation
  • Temporary user ID and password
Option 4
  • Employment and wage reporting
  • How to make payments
  • Refunds
  • Payment information
  • Out of state wage detail credits
  • FUTA certifications
Option 5
  • Benefit charges protest and submission
  • Contributory benefit charges
  • Reimbursable benefit charges
  • Seasonal employer certification
Option 6
  • Revenue collections and enforcement
  • Payment plan notice
  • Tax intercept
  • Certificate of compliance
Option 7
  • Revenue audit
Option 8
  • Tax rates
  • Experience rating information
  • Voluntary contributions
  • Annual rate notice


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