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Contact DUA as an employer

If you are an employer subject to unemployment insurance, use the Employer Customer Service Line to contact the Department of Unemployment Assistance (DUA).

Employer Customer Service Line

For assistance in unemployment matters, you may call the Employer Customer Service Line at (617) 626-5075. This line is available Monday through Friday, between the hours of 8:30 a.m. and 4:30 p.m. Refer to the menu options below for details.

Information you will need

In order to receive assistance, you will need to have your Employer Account Number (EAN) available. If you are calling to discuss the details of your employer account, you must be an authorized user. To become an authorized user, please complete the UI Online User Profile Designation Form.

Menu options

Option 1	Passwords for employers TPA password reset Questions about user ID
Option 2	EMAC Supplement Program Details of an EMAC Supplement liability determination
Option 3	New account registration Closing an account Address change Method of payment TPA update Temporary user ID and password
Option 4	Revenue collections and enforcement Payment plan notice Tax intercept Certificate of compliance
Option 5	Benefit charges protest and submission Contributory benefit charges Reimbursable benefit charges Seasonal employer certification
Option 6	Audit Business transfers Reporting new federal tax ID number Employment and wage reporting Refunds Payment information Experience rating information

Contact for Contact DUA as an employer

Department of Unemployment Assistance

Phone

Employer Customer Service Line (617) 626-5075

Option 1

Password resets and account users

Option 2

EMAC Supplement Program and details of the EMAC Supplement liability determination

Option 3

Employer Liability

Option 4

Revenue collections and enforcement, certificate of compliance

Option 5

Benefit charges protest and submission

Option 6

All others, including Business Transfer, Audit, Employment and wage reporting, Rate information

Online

To access UI Online from a computer: Log in as an employer

UI Online computer requirements

Learn more about this organization

Unemployment Insurance (UI) Online

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