Employer Customer Service Line
For assistance in unemployment matters, you should call the Employer Customer Service Line at (617) 626-5075. This line is available Monday through Friday, between the hours of 8:30 a.m. and 4:30 p.m. In order to receive assistance, you will need to have your Employer Account Number (EAN) available. Refer to the menu options below for details.
| Option 1 |
- Passwords for employers
- TPA password reset
- Questions about user ID
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| Option 2 |
- EMAC Supplement Program
- Details of an EMAC Supplement liability determination
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| Option 3 |
- New account registration
- Closing an account
- Address change
- Method of payment
- TPA update
- Temporary user ID and password
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| Option 4 |
- Revenue collections and enforcement
- Payment plan notice
- Tax intercept
- Certificate of compliance
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| Option 5 |
- Benefit charges protest and submission
- Contributory benefit charges
- Reimbursable benefit charges
- Seasonal employer certification
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| Option 6 |
- Audit
- Business transfers
- Reporting new federal tax ID number
- Employment and wage reporting
- Refunds
- Payment information
- Experience rating information
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