The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
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Electronic Vehicle Registration (EVR) lets RMV approved end users process registration transactions and title applications through an electronic link to a service provider and the Massachusetts Registry of Motor Vehicles (RMV). If you are an authorized End User, you may perform the following registry functions:
Issue new plates and decals
Transfer plates between vehicles
Collect title information
Process certain renewals
Change a customer's address in the RMV database, if necessary
EVR offers you and your customers several benefits:
Providing immediate, remote registration of vehicles
Eliminating the need to wait in line for vehicle registrations
Providing better and more efficient RMV service remotely
Providing access to the most up-to-date information for your customers
Providing the ability to update customer data instantly
Reducing the dependency on RMV customer service center offices
Dealers and insurance agents win because they save time and money, customers win because they get one-stop shopping without the wait for registration and title application processing, and the RMV wins because customers can be served efficiently.
The RMV and your Service Provider support you in these ways:
Resolving operational problems
Supplying necessary materials
Providing technical support
Monitoring paperwork processing and accuracy
Assessing your problems and assuring performance compliance (by review of monthly transaction counts)
Providing ongoing training
Providing a Help Line
The RMV, service provider(s), and end users (that is, you) cooperate by electronic means to process vehicle registrations and apply for titles, as well as collect fees and sales taxes that are transferred from your account by Electronic Funds Transfer (EFT) through a service provider account to the RMV.
Your Business Organization (EVR staff) must fulfill these requirements:
Process 95% of EVR eligible transactions within 120 days after issue of the end user's EVR permit
Process 100% of EVR eligible transactions within 180 days after issue of the end user's EVR permit
Ensure that the work processed is accurate, complete, and conforms to the policies and procedures required by the EVR program and the RMV
Work with an RMV quality assurance team, when necessary, to correct and improve transaction processing
Attend periodic training
Work with the RMV field investigators
Review RMV policy and procedure updates and ensure staff compliance
You must follow several steps:
Enter into an agreement with an RMV approved service provider.
Meet requirements of the end user permit
Acquire permit bond
Provide evidence of general liability insurance coverage
Provide evidence of tax compliance
Maintain three RMV trained personnel
Meet security requirements and submit a floor plan
Obtain appropriate business licenses and certificates
Obtain an agent's license from the Division of Insurance (DOI), if your business is an agency,
Bear all costs associated with the program's computer hardware, labor, electronic interface system charges, and transaction processing, mailing, and ordering and shipping costs of required inventory and supplies.
You must comply with several requirements:
Be a Massachusetts Class I or Class II licensed automobile dealer or an insurance agent licensed with the Division of Insurance
Maintain and operate an office in Massachusetts
Comply with all rules, policies and procedures, and standards applicable to EVR
Comply with all applicable laws of the Commonwealth of Massachusetts
Obtain RMV authorization before displaying or distributing media that advertises your participation in EVR
You must comply with these standards:
Assume responsibility for the safekeeping and lawful use of all RMV inventory assigned to the end user business organization.
Submit a written security plan for the control of all RMV inventory.
Submit a floor plan similar to an architectural floor plan; this plan should clearly designate the EVR processing area.
Maintain a secure location for processing transactions in accordance with required guidelines.
Limit the handling of RMV inventory to authorized users only.
Abide by storage and security measures as decided upon by the RMV in regard to RMV materials such as license plates, decals, and URD 1 forms.
Keep funds received for registration, title or sales taxes separate from the end user's pursuit of business or other activities not related to EVR (that is, do not commingle funds).
Ensure that records are kept in a single secure location at your site of business.
For all general questions, please contact the RMV directly.
EVR has 2 Service Providers available for you to choose from:
Computerized Vehicle Registration (CVR)
Dealertrack Registration and Titling Solutions Inc.
Northeast Region Account Manager
Regional Sales Manager
From area codes 339, 617, 781, and 857, or from outside Massachusetts
From all other Massachusetts area codes
For people who are deaf or hard-of-hearing (in Massachusetts)