Employee Self-Service Alerts

Notifications for Employees on time reporting instructions or system issues

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11/14/17 - Does your Home Address need to be updated?

Employees 2017 W-2 and, if applicable, the Affordable Care Act 1095-C form will be mailed to the home address identified in Employee Self-Service/Personal Information Summary. If your home address is not correct, please update it. To update your home address, select Employee Self Service Personal Information Summary, followed by the Change Home/Mailing Addresses button. Your Home Address must be updated by January 6, 2018.

For assistance, if your agency is supported by the Employee Service Center (ESC), call 1-855-447-7778. Otherwise contact your Human Resources Department.

11/14/17 - Employee Self Service Outage - Saturday, 11/18/17 (3:00 pm – 7:00 pm)

The Employee Self Service application will be unavailable on Saturday, November 18th, between 3:00 pm – 7:00 pm. During the outage all online users will be unable to access the system to view or update time and attendance (or approve time), personal information, pay information including direct deposit. Time Collection Devices (TCDs) will not be affected. Employees who use TCDs to record their time should continue to use the devices.

11/08/17 - Employee Self-Service Issues or Error Messages

There have been reports of employees receiving error messages or very slow performance. To address these issues it is recommended that employees clear their cache. For more information please review the instructions on How to Clear Browser Cache. These issues are being addressed and we apologize for any inconvenience caused.

11/05/17 - Veteran’s Day, November 11th Holiday

Instructions on How to Post Time and Attendance

This year, Veteran’s Day falls on Saturday, November 11th. According to HRD’s Legal Holiday Memo, in the event that a legal holiday falls on a Saturday, all offices shall be open to the public for business on the Friday immediately preceding any Saturday holiday. The instructions provided will show you how to post time for Saturday’s holiday to avoid errors on your timesheet.

Reminder - employees are entitled to holiday hours equal to 1/5 of their weekly schedule regardless of the number of hours the employee is scheduled to work on the holiday.  For example 37.5 schedule/5 = 7.5 hours or 22.5 schedule/5 = 4.5 hours

  • Employees scheduled to work on Friday November 10th or Saturday November 11th and taking the holiday day off on Friday or Saturday should report HLN and the amount of eligible holiday hours.
  • Employees working on Friday November 10th or Saturday November 11th, should report their regular hours worked (REG) and the appropriate holiday Time Reporting Code, Holiday Worked Comp (HWC) or Holiday Pay (HLP or HOL) and the amount of eligible holiday hours.  When the employee takes the holiday at a later date they should report the time as Comp In Lieu of Holiday (CIH).
  • Employees not scheduled to work on Friday November 10th or Saturday November 11th and entitled to holiday hours, should report the appropriate holiday time reporting code as Holiday Worked Comp (HWC) or Holiday Pay (HLP or HOL) and the amount of eligible holiday hours. When the employee takes the holiday at a later date they should report the time as Comp In Lieu of Holiday (CIH).

TCD Users should continue to swipe as normal.

For questions or assistance with entering the November 11th holiday,  you may contact the Employee Service Center at 617-979-8500 Also, links to Job Aids for posting holiday time can be found below:

HOLIDAY TIME REPORTING

Holiday Time Reporting Definitions and Quick Tips for SSTA

Reporting Holiday Time – Reported Timesheet

Reporting Holiday Time – Punch Timesheet

11/02/17 - Daylight Saving Time

Saturday, November 4, 2017, marks the end of Daylight Saving Time (DST). Clocks will be adjusted backward by one hour to standard time.

  • Employees working during the Daylight Savings Time period as their scheduled shift, or on an overtime basis, will be paid for their actual hours worked.
  • Employees using paid leave time during the Daylight Savings Time period will be paid for those reported hours.

For questions you may contact the Employee Service Center at 617-979-8500, or email MassHRESC@MassMail.State.MA.US.

10/31/17 - Employee Self Service System Outage - Saturday, 11/4/2017 (6:00 PM – 8:00 PM)

The Employee Self-Service application will be unavailable on Saturday, November 4th between 6:00 p.m. & 8:00 p.m. due to a planned maintenance outage. During the outage all online users will be unable to access the system to view or update time and attendance (or approve time), personal information, pay information including direct deposit. Time Collection Devices (TCDs) will be online and available. Employees who use TCDs to record their time should continue to use the devices.  Time punches will be stored and transmitted once the TCDs are back online, therefore approvers should not approve timesheets until all the time has been transmitted to the timesheet.

10/06/17 - Timesheet Enhancement

Effective Friday, October 6, 2017 after 6pm Self-Service Time and Attendance users will notice a change to the timesheet.  For ease of use, the “+” and “-“ buttons, that add or remove daily reported time rows, will appear on the left and right sides of the timesheet.

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