Face to Face Mediation Program

Learn more about the Attorney General's Office's Face to Face can assist and contact a program in your community.

In 1983, the Attorney General's Office pioneered the Face-to-Face (FTF) Mediation Program, adding a more formal mediation process to the continuum of services that help consumers resolve disputes. The Attorney General's Office currently funds 16 FTF community mediation programs serving more than two-thirds of the cities and towns and 49 District Courts throughout the Commonwealth.

The mediators are trained and certified in mediation skills and techniques in compliance with statutory requirements. Mediations are confidential and can be conducted at various stages of disputes. Consumers can seek mediation through a FTF program after an unsuccessful LCP mediation or before or after filing a complaint in the Small Claims Court.

FTF programs receive their cases from the Attorney General's Office and through referrals from the courts, community agencies, and LCPs. Mediation sessions are held at small claims courts, as well as at the FTF program's offices. Each program also recruits, trains, and supervises a pool of volunteer mediators.

Berkshire County

Berkshire Consumer Services Program
Berkshire County Regional Housing Authority
1 Fenn Street, 4th Floor
Pittsfield, MA 01201

Brad Gordon, Executive Director
Kayla Wendling, Case Manager
Phone: [phone]
Fax: [phone]
Email address: [e-mail]
Website: http://www.bcrha.com/

Service Area: Adams, Alford, Barrington, Becket, Cheshire, Clarksburg, Dalton, Drury, East Otis, Egremont, Florida, Glendale, Great Barrington, Hancock, Hinsdale, Housatonic, Lanesborough, Lee, Lenox, Mill River, Monterey, Montville, Mount Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, and Windsor

Beverly

North Shore Community Mediation, Inc.
100 Cummings Center, Suite 307J
Beverly, MA 01915

Cynthia McClorey, Executive Director
Phone: [phone]
Email address: [e-mail]
Website: www.nsmediation.org

Service Area Includes District Courts of: Gloucester, Salem and Peabody (including the towns of Beverly, Danvers, Essex, Gloucester, Lynnfield, Middleton, Manchester-by-the-Sea, Peabody, Rockport, and Salem).

Brockton

Greater Brockton Center for Dispute Resolution
215 Main St., Suite 207
Brockton, MA 02303-7610

Ron Fredey, Program Coordinator
Phone: [phone]
Email address: [e-mail]
Email address: [e-mail]
Website: www.gbcdr.org

Service Area Includes District Courts of: Brockton (including the towns of Abington, Avon, Bridgewater, Brockton, Duxbury, East Bridgewater, Easton, Franklin, Hanover, Hanson, Hingham, Holbrook, Kingston, Mansfield, Middleboro, Norton, Pembroke, Plymouth, Quincy, Randolph, Raynham, Rockland, South Easton, Taunton, West Bridgewater and Whitman).

Brookline

Primary Address:
Metropolitan Mediation Services
40 Webster Place
Brookline, MA 02445
Phone: [phone]

Alternate Address and Parent Corporation Home:
Brookline Community Mental Health Center, Inc.
41 Garrison Road
Brookline, MA 02445
Phone: [phone]

Metropolitan Mediation Services Director: Joshua Jacks
Brookline Community Mental Health Center Executive Director: Cindy Price
Email address: [e-mail]
Website: www.metromediation.org

Service Area Includes Boston Municipal Courts of: Brighton, Central (downtown), Charlestown, Dorchester, East Boston, Roxbury, South Boston and West Roxbury; and District Courts of: Boston, Brookline, Chelsea, Newton, and Stoughton (including the towns of Avon, Boston, Brookline, Canton, Chelsea, Newton, Revere, Sharon, Stoughton).

Cambridge

Community Dispute Settlement Center, Inc.
60 Gore Street
Cambridge, MA 02141

Gail Packer, Executive Director
Danae Kristiansen, Office Manager
Phone: [phone]
Email: [e-mail]
Website: www.communitydispute.org

Service Area Includes District Courts of: Cambridge, Waltham, and Woburn (including the towns of Arlington, Belmont, Burlington, Cambridge, North Reading, Reading, Stoneham, Waltham, Watertown, Weston, Wilmington, Winchester, and Woburn).

 

Just-A-Start
1035 Cambridge St. #12
Cambridge, Massachusetts 02141

Elizabeth Winston, Program Manager
Phone: [phone]
Email: [e-mail]
Website: www.justastart.org/

Service Area Includes District Courts of: Malden, Chelsea and Woburn (including the towns of Malden, Everett, Wakefield, Burlington, North Reading, Stoneham, Wilmington, Winchester, Woburn, Chelsea and Revere).

Cape Cod

Cape Cod Dispute Resolution Center Inc. (d/b/a Cape Mediation)
P.O. Box 193
(22 Old Tote Road)
Orleans, MA 02653

Carol Connolly, Executive Director
Deborah Fish, Mediation Director
Phone/Fax: [phone]
Email address: [e-mail]
Website: www.capemediation.org

Service Area Includes District Courts of: Barnstable, Falmouth, Nantucket, and Orleans (including the towns of Barnstable, Bourne, Brewster, Chatham, Dennis, Eastham, Falmouth, Harwich, Mashpee, Nantucket, Orleans, Provincetown Sandwich, Truro, Wellfleet, and Yarmouth).

 

Fitchburg

Mediation Services of North Central Mass., Inc.
100 Elm Street
Fitchburg, MA 01420

Charlene Hutson, Executive Director
Phone: [phone]
Fax: [phone]
Email address: [e-mail]
Website: www.mediationncm.org

Service Area Includes District Courts of: Fitchburg, Gardner, Leominster, and Winchendon (including the towns of Ashburnham, Fitchburg, Gardner, Holden, Hubbardston, Lancaster, Leominster, Lunenburg, Princeton, Royalston, Templeton, Westminster and Winchendon.)

Framingham

MetroWest Mediation Services, Inc.
(Formally Framingham Court Mediation Services, Inc.)
600 Concord Street
Framingham, MA 01702

Seth Izen, Executive Director
Phone: [phone]
Fax: [phone]
Email address: [e-mail]
Website: www.metrowestmediationservices.org

Service Area Includes District Courts of: Concord, Framingham, Marlborough and Natick (including the towns of Acton, Ashland, Bedford, Carlisle, Concord, Framingham, Hopkinton, Hudson, Lexington, Lincoln, Marlboro, Maynard, Natick, Sherborn, Stow, Sudbury, and Wayland).

Greenfield

The Mediation & Training Collaborative
277 Main St. Suite 401
Greenfield, MA 01301-3267

Betsy Williams, Mediation Program Coordinator
Phone: [phone]
Fax: [phone]
Email address: [e-mail]
Website: www.mediationandtraining.org

Service Area Includes District Courts of: Greenfield, Holyoke and Northampton (including the towns of Amherst, Ashfield, Belchertown, Bernardston, Buckland, Charlemont, Chesterfield, Colrain, Conway, Cummington, Deerfield, Easthampton, Erving, Gill, Goshen, Granby, Greenfield, Hadley, Hatfield, Hawley, Heath, Holyoke, Huntington, Leverett, Leyden, Middlefield, Monroe, Montague, New Salem, Northfield, Northampton, Orange, Pelham, Plainfield, Rowe, Shelburne, Shutesbury,Southampton, South Hadley, Sunderland, Warwick, Wendell, Westhampton, Whately, and Williamsburg).

Lowell

Middlesex Community College Law Center
33 Kearney Square
Lowell, MA 01852

Ken Dunn, Program Director
Martha Wright, Coordinator
Phone: [phone]
Fax: [phone]
Email address: [e-mail]
Website: https://www.middlesex.mass.edu/lawcenter

Service Area Includes District Courts of: Ayer, Concord, Lowell, and Waltham (including the towns of Ashby, Ayer, Billerica, Burlington, Devens, Dracut, Dunstable, Chelmsford, Groton, Littleton, Lowell, Lunenburg, North Reading, Pepperell, Reading, Shirley, Tewksbury, Tyngsboro, Westford, Wilmington, and Woburn).

New Bedford

New Bedford City Hall
Department of Community Services
City Hall, Room 113
133 William St.
New Bedford, MA 02740

Marci Pina-Christian, Human Services Coordinator

Lead Mediator: New Bedford Face to Face Mediation Program
Phone: [phone]
Email Address: [e-mail]

Service Area Includes District Court of: Fall River (including the towns of Acushnet, Assonet, Attleboro, Berkley, Dartmouth, Dighton, Fall River, Fairhaven, Freetown, Lakeville, Marion, Mattapoisett, New Bedford, North Attleboro, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Wareham, and Westport) and Taunton.

Springfield

Dispute Resolution Services, Inc.
115 State St.
P.O. Box 30023
Springfield, MA 01103

Leo Florian, Executive Director
Phone: [phone]
Fax: [phone]
Email address: [e-mail]
Website: www.drsmediation.com

Service Area Includes District Courts of: Chicopee, Springfield and Westfield (including the towns of Agawam, Blandford, Chester, Chicopee, Granville, Holyoke, Longmeadow, Montgomery, Russell, Southwick, Springfield, Tolland, Wales, West Springfield, and Westfield).

Worcester

Family Services of Central Massachusetts Mediation
31 Harvard Street
Worcester, MA 01609

 

Sabrina R. Bohun, Director of Mediation

T: 508-756-4646 ext. 244 F: 508-849-2077

Email Address: [e-mail]
Website: www.fscm.org

Service Area Includes District Courts of: Dudley, Milford and Worcester (including the towns of Auburn, Bellingham, Charlton, Dudley, Hopedale, Mendon, Milford, Millbury, Oxford, Southbridge, Sturbridge, Upton, Webster, and Worcester).