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Health Care Consumer Information


Dedicated Provider Network Telephone Numbers

Bulletin 2018-06 requires Health Carriers to have dedicated staff available to help Members, where necessary, with setting up appointments with providers available to treat certain services.    

The attached chart identifies each of Massachusetts Health Carriers’ dedicated phone lines to call for help accessing  both non-behavioral and behavioral health care services.

Dedicated Provider Network Telephone Numbers

Getting Coverage

Rate Review 

  • Rate Review Portal

    Consumers in Massachusetts may go to to view easy-to-access, consumer-friendly disclosure information explaining proposed increases that are 10 percent or higher than last year’s rates. Further background information can be found here:  Rate Review Data. Consumers will see a summary of the key factors driving rate increases and an explanation provided by insurance companies for why the proposed increase is needed.

    If you would like to submit a comment on a proposed rate increase, please send an email to

Lists of Available Coverages

Find information on available plan options and purchasing insurance as an individual or for/part of a group.

Keeping Coverage after Leaving Employment

State and federal laws allow employees to be a part of a previous employer's health plan after separation of employment, often referred to as "COBRA".

Consumer Resources on Coverages

Information on Coverages and Benefits

Find Information from estimating care costs, to benefits your plans must cover.

Estimating What Your Health Care May Cost: A New Tool

Determining the cost of a treatment or procedure can be a mysterious or baffling process for consumers. Since reforming its health insurance marketplace in 2006, Massachusetts has been committed to price transparency and affordable health care for all; to meet those goals, Chapter 224 of the Acts of 2012 makes it mandatory that health insurance carriers provide individualized information regarding the estimated or maximum allowed charge for a proposed service as well as the estimated amount a member may be responsible to pay out-of-pocket.  These estimates are to be based on information available to the member's insurance company at the time the consumer requests the estimate.

A chart found here  details the current phone numbers and website addresses for each company's cost estimator program.

Medicare and Medigap Coverage

Important Tips and Resources