offered by

Innovative Care Partners, LLC – BH CP

Executive Summary:

a. ICP Composition

Innovative Care Partners, LLC (ICP) is a Consortium comprised of three Consortium Entities: Center for Human Development, Inc. (CHD), ServiceNet, Inc., and Gandara Mental Health Center, Inc. These organizations represent more than 150 years of combined history and experience serving the BH CP target population. The Consortium’s mission is to have a significant impact on the health and well-being of the residents of western Massachusetts by providing innovative, evidence-based care coordination and care management practices and programs. The organizations’ goal is to apply its state-of-the-art care coordination, information technology, and human expertise to improve the care experience and health outcomes of individuals enrolled in the MassHealth Behavioral Health Community Partners initiative. Achieving these goals is expected to result in reduced health care costs for this population. The ICP Governing Board named CHD to serve as Consortium Manager and provide centralized administrative functions and care coordination services, pursuant to the BH CP Contract, on behalf of the Consortium Entities. There are no Affiliated Partners.

b. Community Partners Population Served

i. Service Areas Covered: ICP serves the seven (7) service areas comprising the Western Massachusetts Region. They are Adams, Greenfield, Holyoke, Northampton, Pittsfield, Springfield, and Westfield.

ii. CP Population Demographics: The BH CP serves MassHealth enrollees, referred by EOHHS or a participating ACO or MCO, who are aged 21 and older, are enrolled in the referring ACO or MCO, and have Serious Mental Illness (SMI) and/or Substance Use Disorder (SUD) with high service utilization. Enrollees, age 18-20, with primary SUD may also be referred by EOHHS. The Western Region is a predominantly rural area, surrounding the urban center of Springfield and smaller cities and towns. The target population is racially and ethnically diverse in the Springfield and Holyoke areas, including a significant number of non- or limited English-speaking Enrollees. ICP intends to support eligible Enrollees who are currently receiving behavioral health services from a Consortium Entity (CE) in the current Community Based Flexible Services (CBFS) program, outpatient clinics, homeless outreach programs, and other CE programs serving the CP target population. Beginning July 1, 2018, ICP will begin serving Enrollees who participate in the Adult Community Clinical Services (ACCS) program that is replacing the CBFS program. ICP will also support all Assigned Enrollees who are unaffiliated with a CE and meet the EOHHS program algorithm criteria and/or are approved by an ACO for program participation.

c. Overview of 5-Year Business Plan:

ICP’s) business plan for the five (5) year period of the BH CP contract reflects the following goals:

a. Supporting Enrollees with high behavioral health needs, i.e. individuals with serious mental illness (SMI) and/or serious substance use disorders (SUD);

b. Improving the care experience, continuity and quality of care for Enrollees by holistically engaging Enrollees in care coordination and care management activities;

c. Facilitating collaboration between ACOs and MCOs and BH community-based organizations to break down silos and promote integrated care so that the social 2 determinants of health are more effectively addressed for members with high BH needs;

d. Working collaboratively with ACOs and MCOs to avoid duplication of care coordination and care management services for the population with high BH needs; and

e. Promoting and supporting the values of Community First, SAMHSA recovery principles, and cultural competence in providing care coordination and care management services to members with high BH needs.

ICP’s business plan incorporates strategies that address anticipated challenges, including, as examples, the following:

Potential Challenge Solutions/Strategies
Enrollee Resistance to BH CP services 1. Effective matching of Enrollees to Care Coordinators in terms of language, cultural affinity, and experience with presenting Enrollee conditions; 2. Enrollment Specialists and Care Coordinators trained in Motivational Interviewing (MI); and 3. Collaboration with Enrollee’s PCP, family members, and other care givers.
Personnel Recruitment and Retention 1. Leverage and build on long-standing, existing positive relationships between Consortium Entities and participating ACOs and MCOs; and 2. Follow established Documented Processes with ACOs and MCOs, monitored in regularly scheduled Joint Operating Committee meetings and other means, that have already begun during the Preparation Period.
ACO and MCO Engagement 1. Leverage and build on long-standing, existing positive relationships between Consortium Entities and participating ACOs and MCOs; and 2. Follow established Documented Processes with ACOs and MCOs, monitored in regularly scheduled Joint Operating Committee meetings and other means, that have already begun during the Preparation Period.
Risk Sharing 1. Establish effective data analysis and reporting systems to allow timely monitoring of quality and financial measures; and 2. Maintain adequate cash and liquidity ratios.
Technology 1. Devote substantial, ongoing resources on effective information systems that meet contract requirements; 2. Maintain active involvement with State and local planning groups working toward interoperability among CPs, ACOs, and MCOs and connection to Mass HIWay; and 3. Continuously improve the CC/CM platform during the Preparation Period and beyond, including interfacing with ACO event notification systems to alert staff of inpatient and emergency department admissions and discharges and predictive data analytics to facilitate focused interventions to benefit Enrollees. 4. The eHana Care Management Platform has the capability of interfacing with event notifications system that will be utilized/selected by the ACOs.

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