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The DUA Debit MasterCard® is a safe and secure method of receiving your unemployment benefits. You will receive benefits via the debit card unless you sign up for direct deposit to a checking or savings account. Keep in mind your first benefit payment will always be a paper check. For security purposes, your debit card will be mailed to the address you have on file in an unmarked envelope.
MasterCard is a registered trade mark of MasterCard International Incorporated. These prepaid debit cards are issued by Bank of America, North America, pursuant to a license from MasterCard International Incorporated.
With the DUA debit card, you can:
After you receive your DUA Debit MasterCard®, you must activate it immediately by doing the following:
Bank of America provides 24/7 customer service for any questions about your DUA debit card. To contact customer service, select one of the methods below:
If your card is lost or stolen, call Bank of American customer service immediately.
From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.
From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.
Monday-Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.