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Message Text – June 2019

MassHealth Provider Remittance Advice

The messages listed below may be general All Provider messages, applicable to several provider types or services, or provider specific. 

You can request a copy of a prior message by:

  • Emailing providersupport@mahealth.net
  • Sending a letter to

      MassHealth Customer Service
      P.O. Box 121205
      Boston, MA  02112-1205
     
  • Calling MassHealth Customer Services Center at (800) 841-2900,
    Hours: Monday – Friday 8 a.m. – 5 p.m.

06/25/19

Adult day Health (ADH) WEBEX training for prior authorization

MassHealth is committed to improving the LTSS provider experience and invites you to register for an upcoming LTSS Provider Portal Prior Authorization (PA) training session.

The training session will provide instructions on how to use the Provider Portal to submit PAs, a live demonstration of the system, as well as time for questions. All ADH providers will need to submit PAs for their current members and new members beginning July 1, 2019.

For your convenience, we are offering two WebEx options for this training.

Once your sign-up is confirmed by the host, you will receive a confirmation email with instructions on how to join the WebEx training session. A reminder email with the login instructions will be sent 1 day prior to the session and again 1 hour before the session begins.

All providers are welcome to attend the WebEx training(s) even if you previously attended one of the recent onsite training session(s).

If you have any questions, please contact the LTSS Provider Service Center at support@masshealthltss.com or call 1-844-368-5184.

 

New grant program launched for eligible MassHealth providers to improve patient access

The Provider Access Improvement Grant Program (PAIGP), funded by the Massachusetts Executive Office of Health and Human Services and managed by Health Resources in Action, is now accepting proposals from eligible providers seeking to participate in PAIGP.

PAIGP aims to help eligible MassHealth providers increase access to healthcare and improve outcomes for patients with disabilities, or for whom English is not a primary language, through the purchase of medical diagnostic equipment, communication devices, and other resources that assist eligible providers to serve these populations. Grant awards can help to close the gap in access for such persons, who are historically less likely to get routine and preventative medical care. Examples are provided in the Request for Proposals.

PAIGP will award grants of up to $25,000 to eligible MassHealth providers, totaling up to $2.07 million for this grant cycle ending December 31, 2019. As further explained in the Request for Proposals, applicants must be currently-enrolled MassHealth providers who work in a medical setting that is not a hospital or owned by a hospital or hospital system, and who employ fewer than 30 full-time employees.

Online proposals must be submitted no later than Friday, July 26th 2019. Visit PAIGP.org for more information and to sign up for email updates, including upcoming webinars.

The Massachusetts Executive Office of Health and Human Services (EOHHS) oversees PAIGP, which is funded via MassHealth’s Section 1115 Demonstration. Health Resources in Action (HRiA) is the managing vendor for PAIGP.

 

06/18/19

Get email alerts when provider publications are posted on the web

To sign up to receive email alerts when MassHealth issues new bulletins and transmittal letters, send a blank email to join-masshealth-provider-pubs@listserv.state.ma.us. No text in the body or subject line is needed. Note:  If your settings prevent this, you may also copy and paste join-masshealth-provider-pubs@listserv.state.ma.us into your email address line.

If you have any questions, please contact the MassHealth Customer Service Center at 1-800-841-2900 or email providersupport@mahealth.net. LTSS providers should contact the MassHealth LTSS Provider Service Center at 1-844-368-5184 or email support@masshealthltss.com.

 

06/04/19

Adult day health (ADH) primary user registration training for the LTSS provider portal

MassHealth is committed to improving the LTSS provider experience and invites you to register for an upcoming LTSS Provider Portal User Registration training session.  The training session will be held via WebEx and is best suited for Provider Portal user(s) of your organization that will be responsible for the User Management aspect of the Portal. 

Training will include a review of the LTSS Provider Portal User Registration process, including user registration steps, how to assign Prior Authorization (PA) capabilities at the individual user and service location levels, and the roles of a Primary and Secondary User. There will also be a live demo in the Portal and time for questions. 

The User Registration training session will be held on Monday, June 10, 2019 from 10:00-11:00am ET. To register, go to https://tinyurl.com/y4zxbqth.

Once your sign up is confirmed by the host, you will receive a confirmation email with instructions on how to join the WebEx training session. A reminder email with the login instructions will be sent one day prior to the session and again one hour before the session begins.

We appreciate your time and participation in this training as we continue our commitment to improve the LTSS Provider Portal User experience.

If you have any questions, please contact the LTSS Provider Service Center at support@masshealthltss.com  or call 1-844-368-5184.

 

Adult day Health (ADH) PRIOR authorization (PA) training registration

MassHealth is committed to improving the LTSS provider experience and invites you to register for an upcoming LTSS Provider Portal Prior Authorization Training session. The training session will provide instructions on how to use the Provider Portal to submit PAs, a live demonstration of the system, as well as time for questions.

For your convenience, we are offering three onsite options for this training. Space is limited for each location and when maximum capacity has been reached the location registration will be closed. For training times/locations and to register, please go to https://tinyurl.com/y6xbecr3.

Once you have signed up and your registration is confirmed, you will receive a confirmation email for the training you have selected. A reminder email will be sent one day prior to the start of your training session.  

There will also be two WebEx PA trainings during the last week of June. Although we encourage all providers to attend the on-site trainings whenever possible, we understand there may be time and transportation constraints for some providers. An invitation for these WebEx trainings will be sent out at a later date. All providers are welcome to attend the WebEx trainings even if you have already attended onsite training.

For optimal use of the portal, please have participation from at least one member from your organization at one of the training sessions.

If you have any questions, please contact the LTSS Provider Service Center at support@masshealthltss.com or call 1-844-368-5184.

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