MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / January 2024

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

January 2024 MSRB By the Numbers Infographic
January 2024 MSRB By the Numbers Infographic
  • In January, the MSRB issued $246.18m in benefits to more than 70,978 retirees and beneficiaries.
  • The MSRB added 208 new benefit payees.
  • Accelerated payments were provided to 81 new retirees totaling $1.52m in gross retro-benefits approved for payment in mid-January. 
  • For the payroll periods running December 29 through January 26, the MSRB Disbursement Unit processed 542 refunds/rollovers/transfers totaling approximately $8.82m in net funds issued. 
  • MSRB staff fielded approximately 10,928 telephone calls for January 2023 that were made to the main department extensions.  Over 8,319 calls were taken by the Call Center and over 694 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
  • As of the end of January, there are 53,731 retirees/survivors who subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 76% of our total retirees/beneficiaries.

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