Multilingual Services - Staff Resources

Multilingual Services - Staff Resources

Limited English Proficiency (LEP) Services Multilingual Services coordinates translation and interpretation services for multiple languages, including American Sign Language (ASL).

The Multilingual Services Unit facilitates communication between MassHire Department of Career Services (MDCS) staff and Limited English Proficiency (LEP) customers by providing interpretation and translation services. The Unit comprises staff who speak: English, Spanish, Portuguese, Vietnamese, Cantonese, Mandarin, Cape Verdean Creole, French, and Italian.

Language guidelines

Your Right to an Interpreter Poster

Language Access Plan

Language Service Guidelines PowerPoint Presentation

'I Speak' Flashcard Poster Flashcard Poster in 38 languages reads  "I speak (language)". This can be used to identify the language spoken by the Limited English Proficiency (LEP) customer. 

One Moment Please How to Say, “One Moment Please” in Eighteen Common Languages     

Find valuable information about Unemployment Insurance, Employment Services, Worker’s Compensation, and workplace safety at mass.gov/lwd.

Career Center Seminar (CCS), Career Action Plan, and Labor Market Information (LMI)

Career Center Seminar Presentations
Career Center Seminar - English
Career Center Seminar - Arabic
Career Center Seminar - Chinese
Career Center Seminar - French
Career Center Seminar - Haitian Creole
Career Center Seminar - Italian
Career Center Seminar - Khmer
Career Center Seminar - Korean
Career Center Seminar - Laotian
Career Center Seminar - Portuguese
Career Center Seminar - Russian
Career Center Seminar - Spanish
Career Center Seminar - Vietnamese

Career Center Seminar Videos
Career Center Seminar - English
Career Center Seminar - Spanish
Career Center Seminar - Portuguese
Career Center Seminar - American Sign Language

Career Action Plan (CAP) Forms
CAP Goal Form - English 
CAP Goal Form - Arabic
CAP Goal Form - Chinese     
CAP Goal Form - French 
CAP Goal Form - Haitian Creole 
CAP Goal Form - Italian 
CAP Goal Form - Khmer 
CAP Goal Form - Korean
CAP Goal Form - Laotian
CAP Goal Form - Portuguese
CAP Goal Form - Russian 
CAP Goal Form - Spanish
CAP Goal Form - Vietnamese 

State LMI Worksheet 2016 - Multilingual
State LMI Worksheet - English
State LMI Worksheet  -Arabic
State LMI Worksheet - Chinese
State LMI Worksheet - French
State LMI Worksheet - Haitian Creole
State LMI Worksheet - Italian
State LMI Worksheet - Khmer
State LMI Worksheet - Korean
State LMI Worksheet - Lao
State LMI Worksheet - Portuguese
State LMI Worksheet - Russian
State LMI Worksheet - Spanish
State LMI Worksheet - Vietnamese    

American Sign Language Services (ASL)

If you need to place a call to a customer with a hearing impairment, dial 711. This is the relay number for communication assistance with the hearing impaired customers. An operator will assist in your communication with the customer.

If you receive a phone call from a Deaf or Hard-of-Hearing customer through the relay operator communicate as you would with hearing customer.

When a MassHire Career Center staff member needs to request an American Sign Language (ASL) interpreter or CART Services through the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH), follow these guidelines:

Requests are received by the MCDHH Department of Interpreter/CART Services in several ways:

• Online request: This is the preferred way for making requests. The service may not be used for cancellations. mass.gov/how-to/how-to-request-an-asl-interpreter-or-cart-provider
• Phone: Requests are received between 8:45 a.m. and 5:00 p.m. at [phone] VOICE and [phone] TTY.
• FAX: [phone] with an Interpreter/CART Request Form

Remember to have the ASL interpreter fill out the American Sign Language Interpreter Form for Career Centers after the interpretation service is completed.

MCHHH will send you a job number for the request. This does not mean you will automatically get an interpreter. As soon as MCDHH has obtained an interpreter, you will be notified. If MCDHH cannot find someone up to 48 hours ahead of time, they will let you know by email and ask you to reschedule. If they do find someone, they will give you the name(s) of the interpreter(s) assigned to that request.

Important: If you need to cancel an ASL interpreter, please contact MCDHH at [phone]. If you know in advance you need to cancel an ASL interpreter, please contact MCDHH at least 48 hours prior to the service date, otherwise the Agency will be billed for the full amount.  

Note: MCDHH is the sole provider of American Sign Language (ASL) interpreters. They are highly in demand and so the more lead time you can give them to fulfill your request, the better your odds of getting an interpreter for your desired appointment. Three to four weeks advance notice is ideal.

Career Center Seminar in American Sign Language

Multilingual Contacts

For Cantonese, Mandarin, and Vietnamese, contact: Lilianna Leung - email: [e-mail] 

For Spanish, Portuguese, and Cape Verdean, contact: Paul Gonclaves - email [e-mail]

Director of Multilingual Services, Marisa de la Paz email [e-mail]

Multilingual Services office hours are Monday to Friday from 8:30 AM to 12:00 PM and 1:00 PM to 4:00 PM.

For immediate assistance for staff members, call the Language Line Services Information can be found on the LWD Intranet.