New VPN service FAQ

Answers to frequently asked questions about virtual private network installation and use.

What is (and is not) changing?

The UIS system which has generated one-time passcodes since the deployment of the Pulse Secure VPN client is being retired and is being replaced by the new VID (Verizon ID) system. 

While the username for VPN accounts has always been a UAID issued by TSS (ITD or MassIT), the UIS system accepted entry of the account’s associated email address as an alternate.  The new VID system will NOT accept the associated email address (or the UAID followed by the “@coma” authentication realm).

The ONLY username accepted by the VID system is the UAID (six characters for Commonwealth users, eight characters for RMV business partner users).  If you do not know your UAID, Commonwealth employees should contact the End User Support Helpdesk at (844) 435-7629, RMV business partners should contact the Verizon Helpdesk at (888) 216-2063.

The Pulse Secure client used to establish your VPN session is not changing, and the system which allows or denies access to network resources (such as your office workstation via Remote Desktop, or shared network drives) is also unchanged.  Resources available via UIS authentication should be available to you via VID authentication.

Will I need to install a VPN client?

Yes, except if the Junos Pulse software is currently installed on your computer from using the previous UIS VPN, in which case you will not need to make any changes to your computer.  

The Junos Pulse platform requires installation of a client which is compatible with your operating system. The client is installed by signing in to http://vpn.mass.gov with your VID username, password and passcode.  Administrator rights, Internet Explorer 11 and Java are required, and ActiveX controls must be allowed for the installation process to complete.

What benefits will I gain from the Junos Pulse platform?

The platform is web-based.  You can maintain your VPN user account on the Verizon ID Profile Manager portal at https://verizonid.verizon.com/coma from any internet connection using Internet Explorer 11.  

You will be able to choose the way you prefer to receive your one-time passcode for logging in: via email, text to your cellphone or desktop soft token at this time.  

If/when necessary, you will be able to update your authentication preferences and change your password.

What is my user name to access the VPN system?

The ONLY username accepted by the VID system is the UAID (six characters for Commonwealth users, eight characters for RMV business partner users).  If you do not know your UAID, Commonwealth employees should contact the End User Support Helpdesk at (844) 435-7629, RMV business partners should contact the Verizon Helpdesk at (888) 216-2063.

What network resources will I be able to access while connected to VPN?

The network resources you will be able to access depend on the group membership designated when your security administrator or security officer submitted your enrollment request.  

Is the Junos Pulse Client compatible with all anti-virus software?

Once the software is completely installed it is.  Some anti-virus software may block part of the installation and make the install roll back even if the software is completely disabled.  Some anti-virus software such as Kaspersky may require complete removal before the pulse client will install correctly.  Once the client is installed correctly the software can be re-installed on the machine without it causing any issues.

How often does my password expire?

The VPN password expires one year after creation (please note the Verizon ID system does NOT provide notification of an approaching password expiration!)  Users can extend the expiration date by proactively changing their password on the Verizon ID Profile Manager portal at https://verizonid.verizon.com/coma/login prior to expiration.

What internet browsers are compatible with Verizon ID?

Internet Explorer 11 is the preferred internet browser.  Internet Explorer 9, Google Chrome, Mozilla Firefox and Opera will not work due java incompatibilities.   

Why am I unable to click on the buttons to receive one-time passcodes?

If you are unable to click on the buttons to receive your one-time passcodes please check the version of your internet explorer browser.  Older versions have a compatibility issue that does not allow users to click on the one-time passcode buttons.

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