The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
Error: The member was not eligible for MassHealth on the date of service entered on the claim.
Resolution: To avoid this error, always verify member eligibility before or on the date of service.
Error: MassHealth allows 90 days from the date of service to submit the initial claim to MassHealth. Claims submitted after 90 days will deny for this error.
Resolution: Providers should follow the procedures to obtain a 90-day waiver as outlined in Subchapter 5 of the Nursing Facility Manual, when applicable.
Error: The member's recipient identification (RID) number entered on the claim is not on the MassHealth eligibility file.
Resolution: Verify the member ID number and the member's eligibility through the Eligibility Verification System (EVS).
Error: The service code entered on the claim is not covered for members enrolled in this coverage type. The member is enrolled in MassHealth Basic.
Resolution: Based on eligibility requirements, MassHealth members receive benefits according to specific coverage types. EVS provides the member's coverage type as part of the eligibility verification transaction. Refer to the specific MassHealth regulation at 130 CMR 450.105 for a list of covered services by coverage type and for other information and requirements about each coverage type.
Error: The claim submitted is a duplicate of a claim previously paid for the same member, pay-to provider number, date of service, and service code. Some software systems will automatically generate "tracers" for claims that have not been posted.
Resolution: To avoid this error, post claims timely from your remittance advice in a timely manner to avoid rebilling previously paid claims.