Private Passenger Automobile Insurers—Complaints in 2014

Top 25 Companies

Company Name

Complaints in 2014

Market Share in MA

Commerce Insurance Company

68.00

24.95%

Liberty Mutual Insurance Company

42.00

10.04%

Government Employees Insurance Company 37.00 5.16%

Safety Insurance Company

25.00

10.32%

Plymouth Rock Assurance Corporation 17.00 6.41%

Arbella Mutual Insurance Company

16.00

8.78%

Progressive Direct Insurance Company 15.00 8.78%
Allstate Insurance Company 14.00 1.82%

Amica Mutual Insurance Company

11.00

3.10%

Hanover Insurance Company (The)

11.00

0.02%

Citizens Insurance Company of America

9.00

2.93%

Metropolitan Property and Casualty Ins. Company

8.00

4.55%

Premier Insurance Company of Massachusetts, (The)

7.00

2.51%

USAA Casualty Insurance Company

6.00

1.63%

GEICO General Insurance Company

5.00

1.23%

Massachusetts Homeland Insurance Company

5.00

0.44%

United Services Automobile Association

5.00

0.92%

NGM Insurance Company

4.00

0.74%

Norfolk & Dedham Mut Fire Ins Co

4.00

1.15%

Peerless Insurance Company

4.00

0.21%

Quincy Mutual Fire Insurance Company

4.00

1.70%

Occidental Fire & Casualty Company of North Carolina

3.00

0.72%

Encompass Insurance Company of Massachusetts

2.00

0.68%

Vermont Mutual Insurance Company

2.00

1.00%

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