Report Elder Abuse by Phone

Mandated reporters who fail to report elder abuse may be subject to a fine.

Elder Abuse Reports can be filed 24 hours by phone at (800) 922-2275. Elder abuse includes: physical, sexual, and emotional abuse, caretaker neglect, financial exploitation and self-neglect.

Elder Protective Services can only investigate cases of abuse where the person is age 60 and over and lives in the community.

To report abuse of a person with a disability under the age of 60, call the Disabled Persons Protection Commission at (800) 426-9009.

To report abuse of a person by nursing home or hospital, call the Department of Public Health at (800) 462-5540.

Call 911 or local police if you have an emergency or life-threatening situation.

Mandated reporter information

Massachusetts law requires Mandated Reporters to make reports of suspected abuse to the Elder Protective Services program.

If a Mandated Reporter makes a verbal report over the phone, they must submit an Elder Abuse Mandated Reporter Form to the local Protective Services agency within 48 hours.

Mandated reporters are:

  • Physicians
  • Physician assistants
  • Nurses
  • Medical interns
  • Coroners
  • Dentists
  • Podiatrists
  • Osteopaths
  • Social workers
  • Occupational therapists
  • Physical therapists
  • Psychologists
  • Family counselors
  • Police
  • Probation officers
  • EMTs
  • Firefighters
  • Director of a home health aide agency
  • Homemaker agency
  • Assisted living residence
  • Case managers
  • Health Aides
  • Homemakers
  • Council on aging directors
  • Outreach workers

Additional Resources for Mandated reporter information

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