Elder Abuse Reports can be filed 24 hours by phone at (800) 922-2275. Elder abuse includes: physical, sexual, and emotional abuse, caretaker neglect, financial exploitation and self-neglect.
Elder Protective Services can only investigate cases of abuse where the person is age 60 and over and lives in the community.
To report abuse of a person with a disability under the age of 60, call the Disabled Persons Protection Commission at (800) 426-9009.
To report abuse of a person by nursing home or hospital, call the Department of Public Health at (800) 462-5540.
Call 911 or local police if you have an emergency or life-threatening situation.
Mandated reporter information
Massachusetts law requires Mandated Reporters to make reports of suspected abuse to the Elder Protective Services program.
If a Mandated Reporter makes a verbal report over the phone, they must submit an Elder Abuse Mandated Reporter Form to the local Protective Services agency within 48 hours.
Mandated reporters are:
- Physician assistants
- Medical interns
- Social workers
- Occupational therapists
- Physical therapists
- Family counselors
- Probation officers
- Director of a home health aide agency
- Homemaker agency
- Assisted living residence
- Case managers
- Health Aides
- Council on aging directors
- Outreach workers