Resources and Advice for Merrimack Valley Residents

As communities in the Merrimack Valley cope with the aftermath of devastating fires and explosions, Attorney General Maura Healey is offering resources and advice to residents in need of support.

Report an issue with the Columbia Gas claims process to the Attorney General's Office

Reportar un problema con el proceso de reclamaciones de Columbia Gas a la Oficina de la Fiscal General

The Attorney General’s Office is working to make sure that residents affected by the fires and gas explosions in the Merrimack Valley have access to the resources they need to recover from this disaster. You can call our office’s Merrimack Valley Support Hotline at 617-573-5370 if you are having trouble with the restoration or claims process.

Claims

Affected residents should make claims with both Columbia Gas and the Greater Lawrence Disaster Relief Fund. These two processes are entirely separate.

  1. The Columbia Gas claims process is run by Columbia Gas, which has hired Worley Claims Services to help with claims. Make a claim with Columbia Gas by visiting a Columbia Gas claims center or calling the Columbia Gas claims helpline at 1-800-590-5571. Claims center locations and hours are posted on the Columbia Gas website. Make sure to save all receipts relating to your expenses.

    Request temporary housing by calling the Columbia Gas temporary housing helpline at 1-800-590-5571, choosing a language, then choosing Option 3. Make sure to also ask about transportation and meal allowances. 
     
  2. The Greater Lawrence Disaster Relief Fund is run by a charity, the Essex County Community Foundation.  Make a claim with the Greater Lawrence Disaster Relief Fund, either through their online claim form, or by visiting a drop-in center. Drop-in center locations and hours are updated daily and posted on their website. Eligible households and businesses will receive a $550 payment from the fund.

If you are having a problem with the Columbia Gas claims process, please report it to the Attorney General’s Office.  

    Review Columbia Gas’s updates on the restoration plan and check your home’s status

    Get updates on the restoration plan and check your home’s service restoration estimate on the Columbia Gas website.

    Columbia Gas is providing estimated timeframes for gas restoration at individual homes through an interactive map. Search for your home on the map to find your estimated service restoration date. (The map may only work in mobile browsers, Internet Explorer, Firefox, and Edge. Try dropping a pin on the map if you are having trouble locating your address.)

    Important information about the assessment and appliance/equipment installation process

    Regularly check Columbia Gass House Ready page to review the 72-hour schedule by street for assessment and appliance/equipment installation work.  Keep in mind:

    • An adult must be at the house for the work to take place.
    • If you rent your home, it’s important to coordinate with your landlord to ensure work has been authorized.
    • If you own your home, you should decide in advance whether you want:
    1. Columbia Gas to supply and install gas furnaces, boilers, water heaters, dryers, and ranges for you with standard equipment chosen by Columbia Gas.
    2. Columbia Gas to order and install non-standard equipment for you (which may take longer).

    or

    1. To replace equipment yourself and make a related claim through the Columbia Gas claims center. Call the Columbia Gas claims center at 1-800-590-5571 for this option.

    Keep in mind that some homeowners may choose a combination of the above options, such as accepting a furnace from Columbia Gas, but deciding to identify a range or dryer for themselves.

    Additional Resources for Important information about the assessment and appliance/equipment installation process

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